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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

September 18, 2021

We had several problems with our 2006 Sienna. Tom and the technicians listened closely to my descriptions of the problems, the technician took a lengthy drive with me so I could point out the noises, Tom More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot technician's name, unfortunately, but he was great!, Thomas Pitts
Sep 18, 2021 -

Lithia Toyota of Medford responded

Thank you, Doug, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tom and the team met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

September 18, 2021

Nate was helpful, courteous and informative throughout the entire process. Once my truck arrived, we scheduled an appointment. The paperwork was ready when I arrived, so the process of completing the sal More

by AGRATSINOPOULOS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Griffen, Cate MacPherson, Evan Seegmiller
Sep 18, 2021 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

September 18, 2021

My initial contact was with Scott in internet sales. I had seen a car that I had interest in, Scott wanted to make sure that the car was still available. My wife traveled to Medford the next day and met More

by JCINWP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Scott Weigand, Steven Kahae
Sep 18, 2021 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

September 18, 2021

They were courteous. They explained everything about the issues of my car. Good job customer service. Thank you! More

by Bebeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 19, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

September 17, 2021

Consistently great service and sales. Employees are friendly, knowledgeable and professional. I am a repeat customer and have recommended Lithia to my family and friends. More

by YNG-CND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Thomas Curphey, Joseph Kyttle, Jarren Brown
Sep 17, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We thank you for choosing Lithia Toyota of Medford and for helping to spread the word about us. Mark Grossman, Service Manager

September 17, 2021

Waaay over priced, and took several days longer than the estimate, which was 1.5 hours. My wheel still shakes and I don’t think alignment was done properly. More

by nickrichardthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Oct 04, 2021 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns. Mark Grossman, Service Manager

September 17, 2021

Are sale guy Josh was great he was up front and if he didn’t know the answer he found it. Very nice young man More

by JENNDOBBINS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young guy named Josh
Sep 18, 2021 -

Lithia Toyota of Medford responded

Thank you, Jenn! Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

September 17, 2021

Joe was very professional and polite! My trucks service was really quick! Thanks Joe!! Thanks Lithia!! More

by LISAERYAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Sep 18, 2021 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Joe delivered such a great experience! Mark Grossman, Service Manager

September 17, 2021

Every time I come in for service I am pleasantly surprised by the kindness and professionalism of all the employees. More

by JMSIEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The shuttle driver is kind and efficient., Jarren Brown
Sep 18, 2021 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

September 16, 2021

Changed my oil and rotated tires in 1 hour. Advise me to get my axe liquids changed with next oil change. Very good service with friendly staff. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 16, 2021 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

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