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Livermore Toyota

Livermore, CA

2.8
395 Reviews

6200 Northfront Rd

Livermore, CA

94551

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Showing 395 reviews

July 31, 2021

Just got my Rav4 serviced. Kyle and service team were great. Kyle kept me apprised of the progress of the service and my car was returned in a timely manner. More

by Laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Riley
Aug 02, 2021 -

Livermore Toyota responded

Laurie - this sounds exactly like the smooth and seamless service experience we aim for! Thank you for your fantastic review - we hope to see you and your Toyota RAV4 back again soon! - the Livermore Toyota team

July 28, 2021

Livermore Toyota has been welcoming from the start. They worked around our schedule and made sure we felt comfortable. Their staff is amazing, specifically Manuel, Andy, and Ace. They made the whole process More

by Rosa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel, Andy, Asif "Ace" Baharista
Jul 29, 2021 -

Livermore Toyota responded

Rosa - Thank you for the great review! Hearing that you had such an outstanding purchase experience working with Manuel, Andy, Ace, and the Livermore Toyota team made our day. Drive safely in your first new vehicle, and congratulations! We hope to see you back again down the road!

July 20, 2021

Took much longer than quoted to complete repairs on my Prius. Service Rep Kyle would not return phone or text messages. Service rep quoted $39 for oil change was charged $59. Service rep said 12v battery More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Riley
July 19, 2021

Moustafa and Brandon provided excellent customer service. I came in frustrated because the state of car buying right now and the shortage and left with an amazing car. Had a blast with finance too. Thanks gu More

by DP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moustafa and Brandon
Jul 20, 2021 -

Livermore Toyota responded

We couldn't have asked for a better review! Thank you for trusting the Livermore Toyota team with your vehicle purchase - we're glad we could make your experience a great one! Safe travels in your new ride!

July 16, 2021

A real person, Christie, answered the phone! ( Yay!!) From sales to financing is was great. Yama, Ace and Andy were all super friendly and fun - they all made the sale happen quickly and they delivered More

by jandco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy , Yama Sharifi, Asif "Ace" Baharista
Jul 18, 2021 -

Livermore Toyota responded

Thank you for the excellent review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Enjoy your new ride and have a fabulous day! - Livermore Toyota

June 29, 2021

Robert really took care of me, and kept me in the light of the dealings in the background. He did 👍 More

by Rochellefarlow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harun Assar, Robert Morales, Robi Renwick, Asif "Ace" Baharista
Jun 29, 2021 -

Livermore Toyota responded

Thank you for sharing your positive feedback about Robert! We are happy to have you as a customer here at Livermore Toyota. Safe travels!

June 14, 2021

I bought a new car, and traded in my old one, entirely over the phone. Rudy Ballesteros and his team were very easy and straightforward to deal with, and made the whole process as simple and stress-free a More

by Johnof
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yama Sharifi, Adam Ballesteros, Rudy Ballesteros
Jun 14, 2021 -

Livermore Toyota responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with Rudy here at Livermore Toyota, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new car!

June 08, 2021

Employees were efficient & friendly. I don’t really feel like complying with a “25 word minimum” so efficient & friendly is enough. Efficient and friendly. Take it or leave it. More

by I dislike surveys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Rutherford
Jun 08, 2021 -

Livermore Toyota responded

We're delighted to hear that the Livermore Toyota team is demonstrating our commitment to outstanding customer service. Thanks for taking the time to leave your review, it means a lot to us. Have a wonderful day!

June 03, 2021

Just tried to refinance the mortgage to save over $300 a month and was told debt ratio too high to qualify. Have only a car loan and mortgage. I wish I had walked out when the salesman Sammy Baig started s More

by de
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raheem Baig
Jun 18, 2021 -

Livermore Toyota responded

This is a disappointing review to read, and it certainly doesn't sound like the attentive, transparent, and communicative service we pride ourselves on here. I assure you that it is never our intention to mislead our customers, and I would be more than willing to speak with you directly about this insurance and financing and ensure that we clear up any confusion. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Makaala Santos - Assistant Customer Relations Manager - 925-724-2800

Jun 23, 2021 -

de responded

On June 23 at 2 pm just called Makaala. She said the people who helped me no longer work there and they have a new team and policies. I asked if they still use the touch screens and she said yes. I suggested to have the extra items on a sheet of paper with total cost and an estimate cost per month especially for people with disabilities who can not use touch screens. Also, she said being 2 years since buying the van there is not much that can be done. I said yes but wanted someone to know what happen especially when someone else had a similar experience about the same time I did. Knowledge and comments are important. De

Jun 24, 2021 -

Livermore Toyota responded

De, we appreciate you taking the time to provide an update. Your business and satisfaction mean a lot to us, so we will certainly reflect on this feedback as we strive to improve our customer experience. We thank you for being a valued customer and hope to get another chance to impress you in the future. Thank you, Makaala Santos - Assistant Customer Relations Manager - 925-724-2800

June 02, 2021

I got an appt very fast. The ladies who answer the phones in service dept very friendly. Jonathan informed me via text about any step they were taking. He was very helpful,friendly and knowledgable More

by Fgoett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Hamilton, Jonathan Hamilton
Jun 03, 2021 -

Livermore Toyota responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Livermore Toyota, and we will certainly let Jonathan know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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