Lokey Nissan - Service Center

ALWAYS ACCOMMODATING Quality work, knowledgeable and experienced! Every time I bring my car in I know it's getting fixed right experienced! Every time I bring my car in I know it's getting fixed right More

Overall great service but I needed new batteries in key. Neither key fab had new batteries installed. Which was difficult because the dealership is in Clearwater and I live in Lakeland. I had to keep taking Neither key fab had new batteries installed. Which was difficult because the dealership is in Clearwater and I live in Lakeland. I had to keep taking the key out of the fab and manually open the doors. Jack did take care of me the next time I was in the area but it was kind of a hassle having to go back. The other concern was that when I bought the car(not new, used). I never thought to look and see if there was the key to unlock the tires for repairs. This is the newest car I’ve ever had so I didn’t even know there was such a thing. I should’ve done more research. Anyway, when talking with the salesperson about it, he said they always make sure it’s in the car when selling. Obviously not, because I don’t have one. He told me to come in and they order one for me. For a price! No, I don’t think so. While I’m loving my car, not always happy with the service. They could do better More

Service was quick and satisfactory. Everyone was helpful and attentive, and did a great job. Everyone was helpful and attentive, and did a great job. More

Great place to wait for your oil change. Also friendly people to talk to and no pressure. Also friendly people to talk to and no pressure. More

With the exception of Ms. Luna from the collision department, who was wonderful and very helpful, my experience has not been good. I was told that I was assigned to Mr. Schnit Luna from the collision department, who was wonderful and very helpful, my experience has not been good. I was told that I was assigned to Mr. Schnitzel, who is the most knowledgeable in the service department. He saw that my car was in an accident. He had asked someone to do some diagnosis, which I had to pay $139.00. He blamed everything wrong with the vehicle on the accident. I tried to tell him that the issue on the vehicle not wanting to start every now and then was an issue even BEFORE the accident. He just wouldn't hear me despite me trying to tell him several times. I called the collisions department, and luckily, I was assigned to Ms. Luna, who, as I mentioned, was very helpful through the whole process. I was told that the service department should have directed me to the collisions department as soon as Mr. Schnitzel saw that the vehicle was involved in an accident. I had to have the vehicle towed to the dealership, which was another expense. The tow driver mistakenly dropped the vehicle in the service department. When collisions wanted to move it to their area, the vehicle would not start. I received a call telling me this, and I explained that starting the vehicle has been an issue. Collisions had the service department fix the problem. The solution to the starting issue is one of the things I was disgusted and very upset about. It turned out that I was sold a vehicle that the battery was dying - on its last stage. Now, why would I be sold a vehicle with a dying battery. It is obvious that it was not inspected bef More

I appreciate the lifetime oil changes and would lead me to buy again however I do not like the BG service guidelines presented. I expect my dealership to follow and provide manufacturers service schedules. to buy again however I do not like the BG service guidelines presented. I expect my dealership to follow and provide manufacturers service schedules. More

My car doesn’t work again and it’s barely been a month lokey Nissan is a total xxxx show lokey Nissan is a total xxxx show More

This dealership always makes me feel comfortable. I have moved but still go back to Lokey. The last time I thought I had made an appointment but it did not appear in their records. They still squee I have moved but still go back to Lokey. The last time I thought I had made an appointment but it did not appear in their records. They still squeezed me on, warning that it may take over an hour. I pouted but went in and enjoyed a coffee and donut. In 45 minutes I was ready to go. ♥ More

I purchased a 2021 BMW. No Operation manual. Car has many features, I can only operate very few, just the simple ones .. waste of my money. No Operation manual. Car has many features, I can only operate very few, just the simple ones .. waste of my money. More

Will get over on you! !!!! Was told the price to fix my ac would be $900 and when they where done the price was $1000 more. When asked why I wasn't notified of price change !!!! Was told the price to fix my ac would be $900 and when they where done the price was $1000 more. When asked why I wasn't notified of price change, I was told that's what was originally stated. And said it was nothing that could be done about this! Car makes funny noise after and they say it'll go away. It's only doing that because it's new! More