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Lombard Ford - Service Center

Barkhamsted, CT

4.6
432 Reviews
Call Service Center (855) 615-1717

432 Reviews of Lombard Ford - Service Center

Sort by
November 24, 2021

The service department is excellent. They’re very accommodating and do a very thorough job. Their charges are also very reasonable. We highly recommend Lombard Ford or purchasing and servicing of For More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t recall the name of the person we dealt with when we pick up our vehicle but he was very polite and accommodating.
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Nov 26, 2021 -

Lombard Ford responded

Thank you so much for sharing your opinion with others. We truly appreciate your sentiment, and your patronage. Stay safe and Season's Greetings. Your friends at Lombard Ford

Helpful
November 24, 2021

Very friendly staff. Completion of work on time. Great Service Dept. Service area clean and orderly. More

by albertap14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Nov 26, 2021 -

Lombard Ford responded

We're humbled by your comments, and appreciate them. We hope others feel the same way. We certainly try to put our best foot forward. Thank you for our business sir. Your friends at Lombard Ford.

Helpful
November 21, 2021

Everyone in service was very nice and provided a complete review of my camper van. More

by GEOCANDACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2021 -

Lombard Ford responded

So nice to hear that every one treated you nicely and you got the information you needed concerning the Camper Van. Thank you for your business. Stay safe. Your friends at Lombard Ford

Nov 22, 2021 -

Lombard Ford responded

So nice to hear that every one treated you nicely and you got the information you needed concerning the Camper Van. Thank you for your business. Stay safe. Your friends at Lombard Ford

Helpful
November 18, 2021

Emma was awesome this was the third time she helped me extend my warranty. Extremely Pleasant knowledgeable she remembered me. Top Notch customer service. More

by tbl299us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 15, 2021

Always excellent service and repairs to my Ford Focus. Always on time for pick up and service is always friendly More

by mjohnston0032
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John (service) 5 star!!, Polly Brancato
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Nov 16, 2021 -

Lombard Ford responded

It's always nice to hear that we are doing a good job. Thank you for sharing your thoughts and thank you for your business. Your friends at Lombard Ford

Helpful
November 12, 2021

John was so kind and patient! I appreciated his calm assurance that all would be well. I was really upset as my car needed to be towed and AAA took 28 hrs to pick it up!!! It runs well now! Thanks to J More

by PRONTO778
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John at the desk. , Polly Brancato
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Nov 16, 2021 -

Lombard Ford responded

Thank you for your generous comments concerning John. It sounds like AAA was a unpleasant experience. Glad the vehicle is running well now. Hope that continues for your sake. If not, we're here for you. Your friends at Lombard Ford

Helpful
November 12, 2021

Willing to go the extra mile to figure out my problem. True team effort from everyone. More

by JRCOSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Mans, Mark Jones
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Nov 12, 2021 -

Lombard Ford responded

Glad we could get the problem resolved for you. Don't hesitate to reach out to us for any reason. Your friends at Lombard Ford

Helpful
November 05, 2021

I can not be any more dissatisfied with Lombard Ford Service department. The past two times I have been there for the "works package" my tires did not get rotated. Even after pointing this out the res More

by BGMRUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Drew Paris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
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Helpful
November 01, 2021

Called to get an appointment… got in quickly. They called w estimate for repair and now my car is running great More

by RWHEPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
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Nov 02, 2021 -

Lombard Ford responded

Excellent! Always good to hear we're doing our jobs properly. Thank you for taking the time to tell us. See you down the road! Your friends at Lombard Ford

Helpful
October 11, 2021

You just can’t go wrong with the Service Team at Lombard Ford. They are great all around. More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Polly Brancato
Report | Print
Oct 14, 2021 -

Lombard Ford responded

Thank you so much for your thoughtful review. Glad we could be of assistance. Your friends at Lombard Ford

Helpful
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