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Lombard Ford - Service Center

Barkhamsted, CT

4.6
432 Reviews
Call Service Center (855) 615-1717

432 Reviews of Lombard Ford - Service Center

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January 04, 2024

The staff was very professional - thank you. My appointment was in the system as scheduled and there were no surprises. More

by DSILVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Lombard Ford responded

Some surprises are good, and some not so good. Glad your experience was a good one. Thank you for using Lombard Ford as your servicing dealership. You're always welcome here. Wishing you a great 2024! Your friends at Lombard Ford

Helpful
December 26, 2023

Service and Service Department has seen a decline (in comparison to a few years ago) in communication, duration of service, and "fixing" the problems. More

by RMILCZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Lombard Ford responded

I do apologize we are still having an issue with getting parts and then getting parts that are actually good and aren't already broken. Between that and trying to find quality technicians that want to work it has been difficult. A lot of techs don't want to be electricians and with the new EV's and technology that is what the tech world is turning into so we have seen a lot of techs retire and leave the field.

Helpful
December 25, 2023

I bought a 2017 explorer for top dollar. Thought a smaller dealership would mean better service not the case. Jerked me around for wks with a bad ecoboost. It was probably bad when I bought More

by tim@needhaminspection.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
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Dec 26, 2023 -

Lombard Ford responded

You bought it back in 21 with 27k for miles on it. You have 79k on it so I have a hard time believing that it was bad when you bought it. You don't service it here regularly you've come back twice in 52,000 miles. I'm sorry that you felt that we should have been able to replace your turbo quicker but on your vehicle it isn't that simple and only certain techs can do the job.

Helpful
December 14, 2023

Great experience as usual. Lombard Ford staff are very friendly, qualified and efficient. I would recommend them to everyone! . More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Lombard Ford responded

Thank you for the recommendation Gerry. We value your patronage and wish you a very Merry Christmas and a safe New Year. Your friends at Lombard Ford

Helpful
December 09, 2023

Very prompt and helpful and professional The service department has always provided excellent customer service More

by OSBORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lombard Ford responded

Always our pleasure to assist you! Thank you for taking time out of your day to share your thoughts with others. Enjoy your holiday and see you next year! Your friends at Lombard Ford

Helpful
December 08, 2023

A pleasant and responsive experience and thankfully the part was in stock. Happy Holidays to all the crew! More

by valerie159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Lombard Ford responded

Sounds like you are one of the lucky ones, what with the shortage and all. Happy holidays to you as well. Stay safe! Your friends at Lombard Ford

Helpful
December 08, 2023

Kyle is very professional & helpful. Answered all questions and keep me fully informed on service & subsequent repairs. More

by MCCLEANJK
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Lombard Ford responded

We're happy to have Kyle on our team here at Lombard Ford. He does his best and a lot of our customers are appreciative for that. Thank you for taking the time to share our thoughts, and thank you for your patronage. Your friends at Lombard Ford

Helpful
November 27, 2023

These guys are great. I had a really bad situation and explained it to them. They understood, fit my vehicle in, and got it done before the holiday weekend. I can’t thank More

by troyfalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Paris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2023 -

Lombard Ford responded

We truly appreciate you taking the time to tell your story. So glad we were able to assist in such a timely manner and you enjoyed your holiday. Perhaps we'll have the pleasure of your patronage in the future. Take care.

Helpful
November 22, 2023

A as usual pleasant experience. Responsive to my questions and willing to get the job done right. More

by valerie159
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Drew Paris
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie in Parts
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Nov 22, 2023 -

Lombard Ford responded

Always a pleasure to assist you! Thank you for your kind remarks and your patronage. Happy Holidays to you. Stay safe. Your friends at Lombard Ford

Helpful
November 18, 2023

Lombard identified the problem immediately and made a timely repair. I still experience a faint smell of coolant, which I hope will dissipate over time. More

by PJGAHEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Greenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Lombard Ford responded

We certainly hope that you can no longer smell coolant. If you can, please don't hesitate to contact us.

Helpful
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