Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
432 Reviews of Lombard Ford - Service Center
Sort by
September 30, 2023
This is the second time this dealership did recall work on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the interior, when brought to their attention all I get is “ sorry”. No respect for the vehicles they are servicing. I’ve used this dealership for over 25 years, bought several vehicles there, I can no longer recommend Lombard Ford. I am very disappointed how they have treated us, we will need to find a new dealership to service our vehicles. James Lagassie More
by JIM.LAGASSIE
Verified Customer
Helpful September 29, 2023
emma is customer service in a human being and that says it all-go to her with confidence you are getting the absolute best. it all-go to her with confidence you are getting the absolute best. More
by rsabolyk
Employees Worked With
September 25, 2023
Emma was great to work with again. This is my second ESP from Lombard Ford. I traded my vehicle I had purchased the warranty for. I called to cancel and purchase another ESP for the ve This is my second ESP from Lombard Ford. I traded my vehicle I had purchased the warranty for. I called to cancel and purchase another ESP for the vehicle I traded for. Emma canceled the remaining time on my first warranty and applied my refunded amount to my new purchase. The process was seamless! I am now covered in my new to me F250. I will be calling Emma back to purchase another ESP for my wife’s new 2023 Ford Explorer! No other dealer comes to mind for me except Emma and Lombard Ford for my ESP needs ! More
by Rleemiller8
Employees Worked With
September 22, 2023
they were tremendous i waited in a very clean comfortable area it was great. will recommend them comfortable area it was great. will recommend them More
by Barb and Dan Sargent
Employees Worked With
August 30, 2023
Emma is the ESP expert! Always has prompt and detailed responses to my questions, very friendly and helpful in choosing the right plan. Even though I live in Nevada I go to Always has prompt and detailed responses to my questions, very friendly and helpful in choosing the right plan. Even though I live in Nevada I go to Emma for the best in customer service. More
by lonemtn09
Employees Worked With
August 28, 2023
A person shouldn’t have to tell a service department what the problem is and still not have it fixed. Very poor customer service. Would not go back to them. Bought two vehicles from them and I don’t plan on the problem is and still not have it fixed. Very poor customer service. Would not go back to them. Bought two vehicles from them and I don’t plan on going back. More
by terrencerkg
August 24, 2023
I have nothing, but great things to say about Lombard Ford! I like the home like atmosphere there and everyone there is very cordial, friendly and don't try to aggressively sell you a lot of things. It Ford! I like the home like atmosphere there and everyone there is very cordial, friendly and don't try to aggressively sell you a lot of things. It's a different atmosphere than any dealership I've been to in all honesty. Mr. Lombard, Mike Manns, Mark Jones, Kyle Greenberg and Drew Paris all have been straight shooters and make you feel at ease. They're all terrific. I don't mind driving from far away (live in Agawam MA) to get my Camry serviced there! More
by Sdwyer0
August 04, 2023
It was time to do oil change and check our 2016 vehicle out to keep it running properly. We easily schedule this service and to our surprise within a few days. Went in for the service and Kyle handled ev out to keep it running properly. We easily schedule this service and to our surprise within a few days. Went in for the service and Kyle handled everything very professionally and quickly. Didn't have to wait very long though I enjoyed reading while waiting - just missed the coffee which was there before pandemic. Great service, experience team in a relaxed friendly environment. More
by LF_DONOVAN
Employees Worked With
August 03, 2023
Lombard Ford is always there when I need them. I had a road emergency, Kyle accommodated me graciously. Put me on the service schedule and Lombard got the job done. Thank you Lombard Ford. I had a road emergency, Kyle accommodated me graciously. Put me on the service schedule and Lombard got the job done. Thank you Lombard Ford. More
by ROSELEEB
Employees Worked With
