Lone Star Toyota of Lewisville

My wife and I purchased a 2009 Mercedes SL550 through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras we through Michael Warren at Toyota Of Lewisville (preowned)a few months ago. While deciding to buy the car, we started noticing how nice the Tundras were and needed a truck. We thought of getting them both but my wife prefers a vehicle with the Blind Monitoring system but the 2013s did not have it. Michael explain all the features of the 2013 Tundra and promise to us that the 2014s were coming soon and he could reserve one for us with the new Monitoring system. We waited and sure enough he called and we brought our Tundra home and love it. Michael is a stand up guy that means what he says and things could not have happened any better for us. We will be back looking at the 2016s when they hit the lot at Toyota Of Lewisville. More

Lionel Valdez was pleasant from the second I rolled down my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. my window. The service center was extremely busy but his professionalism and easy manner made it seem as though I was his most important customer. This was my very first visit to the service center, I normally use the quick service, however, Lionel has made me rethink where I get my car serviced. Thanks again for your professionalism and overall good spirit and attitude. More

First off, I never thought I would ever write a review, and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had and if I did, it would not for a car dealership. However Toyota of Lewisville deserves every star that I rated them. I had been there before and had a bad experience, but thought I would give them one more shot. I have never been so amazed. I actually asked right before I left and found out that they are under new ownership since August of this year. First impression, The dealership was immaculate, the employees were well dressed, and not the "seedy car salesman well dressed,". It was refreshing and seemed to be a very high class operation. I went to the dealership in my 2010 Tundra crewman and was shopping for a Prius. They asked me 1 time and 1 time only if I wanted to trade in my current vehicle. I said no and that was that. Then I asked about the different Prius models and what would be the best fit for me. Never experienced this before. I have always been pushed to trade-in. My sales person was intuitive and understood that I was there to buy a car, buy it at invoice price, and not B.S. with negotiations. After the initial handshake and pleasantries my salesman brought over the sales manager. The sales manager asked me what my top dollar would be for a 2013 PriusC4, he walked away 1 time came back and said if I financed through Toyota I had a new car. Today I drove away in my new 2013 PriusC4. After I left I realized that the salesman and I both overlooked the fact the car did not have the home link system. This was an important feature to me. I did not realize this until I was driving home and I got that pit in my stomach, feeling like I did not get what I paid for, it was going to be my fault for not checking before signing, and I would be out of luck. I called my salesperson immediately and his exact words "I am so sorry about that, bring it in and we can get that installed for you!" I was dumbfounded. No screaming or yelling was necessary. Again, they surpassed my expectations I have bought 10 cars in my life, both new an used, and this was the least amount of drama I have ever experienced. Not to mention, all of my interactions with the employees at every level of the car buying experience felt transparent and honest (This is the truth believe it or not). The staff overall were all consummate professionals, not pushy, and they did not bombard me withe the usual " I'm doing you a favor attitude." I would highly recommend this dealership to family and friends. It's not every day you can leave in a brand new car, feel like you got a great deal, and not feel like you need a shower from all the B.S. 10 out of 10 experience. - very satisfied costumer P.S. The sales manager had a very nice Toyota pen that had a stylus on the end of it for use on your tablet or iPhone. I asked if they had others and they didn't. This was a sad day. In the Christmas spirit, right before I drove off, he pursued me and gave me his pen. Truly a class act. More

I purchased my vehicle at Toyota of Lewisville. Since then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly. then, I became a customer there. I like this place because the employees are trustworthy, and everyone is super friendly. More

At the time I came to Toyota of Lewisville, I had lost all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about t all my confidence in Toyota until I met a young man named Lionel Valdez. In him I found real caring about the customer. Lionel really cares about the Toyota customer and he wants to do an excellent job. Watching him, he really seems to enjoy his work and the workers under him. I have been very pleased, and now, I would really consider buying a Toyota again. Thank-you for having such a great employee as Lionel Valdez. More

Tyler took the time to explain the diagnostic issues I was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. was having -- identified the real problem with my Venza and was able to coordinate service help in a friendly, courteous and short period of time. Consequently the next day I took my 2005 Tundra in to Tyler. The diagnostics were not flagging the correct issue / problem but within about 30 minutes Tyler was able to determine the problem and coordinate service. A very knowledgeable and patient service agent that did an excellent job of taking care of two very out of ordinary and rather difficult problems. PS other dealerships failed at what Tyler took care of in less time. More

I was met by a very attentive salesperson who made us feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle feel warm and welcome upon our arrival. (Rolf Ruehl) He assisted us in locating the ideal Toyota Sienna that met the needs of our family. The vehicle not only met our expectations, it was so perfect, it exceeded our expectations. Rolf's Sales Manager, Mr. Preston Baird, hand delivered the Carfax report prior to our decision, made a competitve offer and we accepted. We are happy that we chose them for our needs. You can deal with Toyota of Lewisville with confidence! More

Mr Brennan--- I am a regular of the old Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that ya’ll took over. Mr Brennan--- I am a regular of the old Toyota of Lewisville & now the new. I have been in twice in the same week that ya’ll took over. I wanted to tell you that for a change, I was happy with my service. I was given a long time but then my service rep called & told me it was ready within an hour. That was at least 2 hours earlier than originally stated. I was given a figure & then it was LESS originally stated. I am never happy at TOL. But this time I was. Thank you to my service rep, his manager & to you for making me happy. ---Susan Craft More

First let me start by saying I moved to Lewisville from Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstand Pittsburgh in 2004. My 1999 4Runner only had 25,000 - 35,000 miles at the time. The first time I went in 2004 the service manager Rich was outstanding to work with along with Selena Coffman. The main reason I choose this Toyota was for location and a loaner car provided while my car was in the shop. My vehicle has only been serviced by Toyota of Lewisville (ALL TOYOTA PARTS) except for Discount Tire for tires to this very day. The reason I returned was because Selena was the service supervisor each visit. Unfortunately Rich and Selena at one point no longer worked at TOYOTA of Lewisville (TOL), my visits then varied from okay to ABSOLUTELY HORRIBLE because of the people working there. It was lack of follow through from the staff that led to the frustration and negative experience. My other car, 2012 Highlander was worked on for hail damage April 2012 (purchased brand new in October 2011), unfortunately it was a nightmare of service. Let me just say It took until end of July 2012 to get my car returned. At one point my vehicle was the talk of the service area because of what happened while the vehicle was in TOL possession. Selena returned within the past year, a positive re-addition to Toyota of Lewisville and much needed to restore my confidence in them. I took the Highlander in for an oil change/tire rotation yesterday. I was a little confused at first because the oil change spot was blocked by trucks. TOL changed their entire service procedure. ALL vehicles get logged in by service supervisors each time. This allows for customers to have access to a much bigger waiting area, snack bar, wi-fi, and many other perks. I feel NEW OWNERSHIP and Selena returning TOL is making a change for the better. Selena has the right mindset when it comes to "CUSTOMER SERVICE." She provides you with all information upfront and will keep you informed about your vehicle if something changes. I will continue to have my cars serviced by TOL, yesterday's visit was a little longer than normal but I understand when change takes place in any operation there are growing pains for continuous improvement. I hope new management strives to always put the customer first in sales, service, and all other areas to let other see the changes I got to see yesterday. More