Wast sure what to expect. I purchased my previous two cars from Koeppel and was disappointed to see that they closed. I thought we had completely lost a VW dealership in area. It was great to get the mailing from LICVW because I was in the market for another car (and was leaning towards another GTI.) I could tell that they were fairly new to the brand, but everyone was very friendly. Our salesperson was Oscar, and he was really great to deal with. He was very helpful and flexible. The process actually didn't feel as painful as buying a car usually is. Overall it was a good buying experience.