Longo Toyota

I went in for an oil change and Eric took care of me! He made it simple and efficient. I felt comfortable interacting and getting my car serviced with him. Thanks for a great experience Eric! He made it simple and efficient. I felt comfortable interacting and getting my car serviced with him. Thanks for a great experience Eric! More

Excellent customer service, very professional, good attitude, good communication in English and Spanish thank you very much. attitude, good communication in English and Spanish thank you very much. More

Service was great! ! Awesome customer service. Had my car serviced in less than two hours. Keep up the good work!!! ! Awesome customer service. Had my car serviced in less than two hours. Keep up the good work!!! More

Max had a positive, willing to assist attitude. He answered my questions and took care of me. He answered my questions and took care of me. More

2nd vehicle transacted with Longo and both have been painless.... meaning negotiations and process. Alexander was tremendous and courteous. I recommend Alexander to ALL (Family, Friends & Associates. painless.... meaning negotiations and process. Alexander was tremendous and courteous. I recommend Alexander to ALL (Family, Friends & Associates. More

Julian assisted me with servicing my car. He explained to me what was to be done and got me in and out of there in no time. Called and text me throughout the entire process. Highly recommende He explained to me what was to be done and got me in and out of there in no time. Called and text me throughout the entire process. Highly recommended Longo always takes care of me and my cars. More

Jose is patient, kind and the ultimate professional. This is our second car sale with him, our 5th car with Longo. (Our whole family has Toyota cars and SUVs) I highly recommend saying hi to Jose, even This is our second car sale with him, our 5th car with Longo. (Our whole family has Toyota cars and SUVs) I highly recommend saying hi to Jose, even for a chat! More

Albert was great. He delivered my car as stated time and clearly explained what needs to be follow up on. Knowledgeable. He delivered my car as stated time and clearly explained what needs to be follow up on. Knowledgeable. More

I bought my car at this dealership 4 years ago and I’ve been going here since then for car services. I never had any issues, excellent service every visit till my recent visit. I live 25miles away, but I s been going here since then for car services. I never had any issues, excellent service every visit till my recent visit. I live 25miles away, but I still decide to drive to Longo because I don’t trust other dealerships close my home due to past negative experience. My appointment was at 10:30am. Normal check in was fine, I was told it was going to be ready by 2pm. Daniel offered a 24hour rental so I don’t have to wait 3 hours. I accepted. I went home with the rental with the thought it will be ready at 2pm. I returned the rental past 2pm and found Daniel at his booth. I asked him regarding my car because throughout my wait the status of my car has been on “Drop Off.” He informed me that a part was needed resolve an issue of my car. So the car will not be ready till the next day. I got upset that I was not informed ahead of time because I already have plans made throughout my day. So I told him to cancel that service and just do my usual maintenance check. He informed me that I still have to pay for the diagnosis fee and wait for another hour because we need to have a tech available. Now, I’m livid that I’m being told to pay for service that I want to cancel and still wait for another hour after waiting for 3 hours. I then requested to speak to someone higher up. Matt arrived and introduced himself. Very polite, professional, and understanding of the situation. He was transparent on his side of situation. Since my car is a Mirai they only have 5 tech specializing on Mirai cars which affected my experience. My advise to have avoided this inconvenience is, if your client has a Mirai that made a specific appointment for service make sure the Mirai Tech is scheduled the same hour and be available during that specific time slot. My car was sitting at their parking lot for 3 hours with nothing done till I voiced my complaint. I’m grateful that Matt expedited my maintenance service and took off my Window Wiper Replacement charge. I’m only leaving 2 stars because of Matt’s professionalism. I do believe in second chances, so I will return again. Another negative experience, my loyalty will no longer be with this place. More

Fred helped my wife and I on our rav4 purchase. He did a great job, was patient and not pushy. I really appreciate that neither Fred nor Longo Toyota tried to force add-ons onto my purchase. My wif He did a great job, was patient and not pushy. I really appreciate that neither Fred nor Longo Toyota tried to force add-ons onto my purchase. My wife loves her car and we'll definitely keep Fred and Longo Toyota in mind in the future. More