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Longo Toyota - Service Center

El Monte, CA

4.7
915 Reviews

915 Reviews of Longo Toyota - Service Center

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February 17, 2024

Longo service does a great job with providing quality technical service and communicating with their guests. More

by Koji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota service center and happy knowing JJ and the service team took amazing care of you and your investment (car). Hurry back

February 17, 2024

I’ve always purchased my Toyotas from Longo. Great customer service, highly recommend this dealership! More

by George Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Estrada
Feb 19, 2024 -

Longo Toyota responded

Thank you Mr. Moore for your ongoing loyalty to our dealership. Longo Toyota never wants you going anywhere else but our dealership for your auto care needs. We're honored to serve you!

Feb 19, 2024 -

George Moore responded

Your welcome

February 17, 2024

Hi I did not like the service at all! I told the tech I wanted synthetic oil. He said yes, when I payed. The paperwork did not say what kind of oil. I asked the lady at the counter, More

by EO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Longo Toyota responded

Thank you for speaking with our Service Manager, Rob McGuire on Saturday Feb 17, 2024. Please know if you have any future questions or concern any of our managers on duty is always here to listen. Team Longo

February 16, 2024

The I have received good service. I have left eve regretting going there. The people are nice and the dealership is clean. I like the waiting area and the amenities available. More

by Ty72jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Longo Toyota responded

Welcome to Longo Toyota Svc Dept and happy the team exceeded your expectations. Make it a great day and we will see you in another 5K or 6M

February 15, 2024

Longo is my favorite Toyota dealer they are good at what they do.I’m happy with their service. More

by raytorres8796
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Bernal
Feb 15, 2024 -

Longo Toyota responded

Longo Toyota is happy that we're your favorite service center and we never want you going anywhere else but Longo for your auto care needs. Make it a great day

February 15, 2024

I had my truck serviced at Longo after a poor experience at another dealership. The service, although extensive, was done in the timeframe they promised. They also provide me with a free rental for the day. More

by JH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept.

February 14, 2024

The service department at Longo Toyota has it down to science with regard to its entire customer service program. More

by A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy knowing the team took wonderful care of you during your visit. Have a great rest of your week and hurry back

February 13, 2024

I took my car to Longo Toyota since my multimedia was failing, once I got there Max Hernandez greeted me and my fiancé in a very kind way, he listened everything we needed to explained about the failure More

by Dominickcross7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Longo Toyota responded

What a great way to end our day @ Longo Toyota Svc Dept. Thank you for the trust you have in our company and more importantly our team (Max). Have a wonderful rest of your week and hurry back - Team Longo

February 13, 2024

I’ve been going to Longo Toyota since 2019. Bought my RAV4 there and their customer service is top-notch. They try their best to keep prices low during all my maintenance appointments. They als More

by shirley8143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Longo Toyota responded

Thank you Shirley for this kind posting on DealerRater and so happy knowing the service team @ Longo Toyota continues to take amazing care of you during your service visits. Happy Valentines - Team Longo

February 11, 2024

Anthony was my mechanic advisor and took excellent care of me!! Kudos Anthony excellent service More

by armandmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Longo Toyota responded

Thank you for the 5 STAR DealerRater review about your visit to Longo. Have a wonderful week and hurry back - Team Longo

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