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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,155 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,155 reviews

November 07, 2014

Great experience with JR Henry at Lou Bachrodt My husband and I had a wonderful experience with salesman JR Henry buying a new car from Lou Bachrodt. From our initial meeting, to test driving two d More

by Chiefini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Campbell's help with technological component hookups, JR Henry
Nov 10, 2014 -

Lou Bachrodt Auto Mall responded

Thanks so much for taking the time to share your feedback with us. Congratulations on your new GMC Acadia Denali! We work hard to make sure our guests have a wonderful shopping experience. We will share your kind words to JR and to the rest of the team. We look forward to seeing you at our dealership in the future. Best, George Schaffner | General Manager | george@bachrodt.com

November 05, 2014

Thank you Sam Ferrille, for helping me buy my new Buick. Thank you Sam Ferrille for your kindness in helping me buy my new Buick. I love it. & Thank you Tom Wessels for your help too. Everyone was very profe More

by martha.harris.1447
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Nov 06, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is magnificent to know that Sam and Tom were there to assist you in your purchase. Please feel free to call or stop by if there is anything else we can do to help you. Before your next service appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook and Twitter followers. Best, George Schaffner | General Manager | george@bachrodt.com

November 05, 2014

Outstanding service! Incredible helpful service by JR. I would recommend him to anyone interested in buying a new or used car. He is very loyal and considerate to his cust More

by melmelmel08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Henry
Nov 06, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this wonderful review. We are very glad to hear that JR could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best, George Schaffner | General Manager | george@bachrodt.com

November 04, 2014

Service My overall experience was great. I really appreciated his honesty and his quality of service. I would definitely recommend all my friends and family More

by Rach83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 05, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to give us feedback on your latest purchasing experience at Lou Bachrodt Auto Mall. We're glad to hear that Willie was able to give you an overall positive experience. Thank you for your business and recommendations! Best, George Schaffner | General Manager | george@bachrodt.com

November 03, 2014

Very Happy with my Visit I received excellent information and customer service. I only went in to test drive a 2012 Enclave and ended up buying a 2014 Chevy Malibu! More

by janford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Bachrodt
Nov 04, 2014 -

Lou Bachrodt Auto Mall responded

Congratulations on your new Chevy Malibu! Thank you for writing such a marvelous review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience was so positive. We look forward to seeing you again. Best, George Schaffner | General Manager | george@bachrodt.com

November 03, 2014

Great Service We were very pleased with the customer we received at Lou Bachrodt, our salesman JR Henry did everything we needed in order to walk away with the vehi More

by kessem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Henry
Nov 04, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to share your thoughts with us and congratulations on your new car! It does not surprise us that JR went above and beyond for you; it is just an example of why he is such a great asset to our team. All of us await your return. Please let us know how we may be able to help next! Best, George Schaffner | General Manager | george@bachrodt.com

October 29, 2014

completely satisfied customer I bought a 2015 Malibu ,Love it J R was patient and helpful and made me very comfortable doing it myself. Very very satisfied customer. More

by sasysally1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Henry
Oct 31, 2014 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to provide such great feedback. Congratulations to your new 2015 Malibu. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that JR was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, George Schaffner | General Manager | george@bachrodt.com

October 29, 2014

" positive experience " We were very happy with our experience. Everything was readily explained or quickly researched. All our questions were answered. We were impresse More

by dss231611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Morrison
Oct 31, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your vehicle purchase experience with us was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best regards, George Schaffner | General Manager | george@bachrodt.com

October 28, 2014

Hey ladies!!!! Brandon Campbell took very good care of me. I never felt pressured or like I was being sold. As single lady shopping for a car can be intimidating. More

by donnelle herron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Nelson, Brandon Campbell
Oct 29, 2014 -

Lou Bachrodt Auto Mall responded

Hi Donnelle and thank you for this great review! We're excited to hear that Brandon took care of you! He is a great asset and we appreciate all he does. We try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best, George Schaffner | General Manager | george@bachrodt.com

October 28, 2014

Good Experience I went to the dealer knowing exactly what I was looking for. This would be my second vehicle that I have purchased from Lou Bachrodt and in order to e More

by TYS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Henry
Oct 29, 2014 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this wonderful review. We are very happy to hear that JR could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Best, George Schaffner | General Manager | george@bachrodt.com

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