After a frustrating, exhausting week going from one dealership to another trying to replace our dear departed Prius, my experience at Lou Fusz was a relief and a delight. I've never in my life dealt with a car dealer that was so straightforward, direct, and--dare I say--honest. Salesperson Crystal was friendly and helpful, understood our needs, and didn't pressure us or run us through the standard car sales playbook. Manager Jared offered us a great deal that suited us perfectly and explained the terms clearly, letting the numbers speak for themselves instead of giving us a lengthy sales pitch. And finance manager Joe was very patient while I double- and triple-checked every item in the paperwork, and he answered all my questions in as much detail as I requested. After my experience with other dealers, I was fully expecting to find surprise fees or to have to fight for what we were promised on the sales floor, but there was none of that. It was the most clear-cut, stress-free car buying experience I've ever had, and not only that, but we went home with a brand-new car for the price of a used.
Obviously no car dealership is perfect, and a glowing review is no substitute for doing your homework. If you're in the market for a Kia, do your research--make sure you know what car you want, what it's worth, and what you're willing to pay. And then go to Lou Fusz Kia.