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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,556 Reviews

2,556 Reviews of Lou Fusz Kia - Service Center

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June 07, 2023

We are so glad Zack Lentz is back at Lou Fusz Kia. He’s the reason we buy Kias and come to Lou Fusz for service and repairs. Zack always makes sure we feel like VIPs and goes above and beyond with his More

by Stefani1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Lents & Kevin in service. Both wonderful.
Jun 08, 2023 -

Lou Fusz Kia responded

Thank you! We appreciate you as our customer, and we would be happy to have you in our store again!

June 07, 2023

Great customer service quick friendly. Did what I asked him to do and I was in an out with a car wash More

by PARSONCAROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 08, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

June 06, 2023

Zack is very good about explaining the work that needs to be done to keep my Optima reliable. More

by jujube22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Jun 06, 2023 -

Lou Fusz Kia responded

Thank you for sharing your experience in our store. We are happy to give you the best experience possible, and we hope to see you in our store again!

June 02, 2023

Had a slow leaking tire for almost 1 year, went through a couple of service stations but left not fixed. This time the tech was able to locate the source of leak and fixed it, very happy. More

by SHENZUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Jun 05, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

June 02, 2023

Kevin at the front desk is so helpful and personable. I appreciate all that the team did for me. Working with a dealership is always expensive though. More

by cl.karstens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to bring this to our attention. We will be passing your message along, and we hope to see you again.

June 01, 2023

I have an amazing experience each time I visit Kia. Advisor Nicci Pollard is always friendly and helpful. More

by Dsw061491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Jun 01, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

June 01, 2023

Andy the service advisor is excellent. He was very helpful and he got the car in right away. Dealt with Adam Berry, in parts, he made sure the parts we needed were in stock before dropping More

by jcb14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Johnston (Service Advisor) 5-Stars
Jun 05, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

May 30, 2023

This dealership has a friendly staff and my service was done in a timely fashion. More

by VERIBOLD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 31, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

May 30, 2023

The staff are always very friendly and helpful. They know their product. Fast, efficient service and really care. Wouldn’t go anywhere else. Thank you Fusz Team, you’re the best! More

by samjacobs_1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard in Service
May 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

May 30, 2023

It went really fast and they took care off it really well and I happy with the service. More

by guntu1c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Cerva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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