We happened upon Lou Fusz during an internet search for a new vehicle. We were searching for a Toyota Highlander Hybrid with very specific features. We sent an email about the one they had listed, and Heather Bennett replied promptly. This was just the beginning of our interaction; she went above and beyond our expectations to answer our questions, accommodate our wishes, and to smooth the purchase process. Heather followed up with a personal phone call to ensure that our new Highlander had arrived and that we were satisfied with our purchase. Heather was friendly, professional, and earned this highest rating. Thank you!