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Lou Fusz Toyota - Service Center

4.7

142 Lifetime Service Reviews

10725 Manchester Rd, St Louis, Missouri 63122

142 Reviews of Lou Fusz Toyota - Service Center

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December 30, 2018

"Most Unfriendly Receptionist I have ever met"

- Poorly Treated by Receptionist

My first impression from the receptionist (Sandy Dodson) was almost enough to make me leave. She was so unfriendly, acting as if i was a bother to her, disrupting her day. Fortunately, Steve Sage came out and his attitude turned the tables. The second interaction I had with Sandy was equally as bad, still she was so rude and bothered. Fortunately, Jeff the manager stepped out, he was just as nice as Steve and once again, the tables had been turned around. My third interaction with Sandy was on the phone, she was equally as rude and bothered with my call and questions, actually to the point I finally barked back at her. I am 56 years old, bought a lot of cars, been to a lot of body shops, never have I met someone so rude. In fact, in all my other purchasing or service related experiences, I have never been treated so poorly. Perhaps she was having a bad Friday (11/21/18), bad Wednesday (11/26/18), bad Friday (11/28/18); but, that's a week string of bad days.... She probably has some skills; but, should be moved to a "back office support role" so your clients or potential clients don't have to put up with her attitude.

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Recommend Dealer
Yes
Employees Worked With
Sandy Dodson
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Sage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Venetis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 28, 2018

"Mirror Damage"

- customer

Jeff Venetis was very nice, polite, friendly, efficient and knowledgeable. He made the bad experience of fixing my card very pleasant. I would recommend him to my friends.

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Recommend Dealer
Yes
Employees Worked With
Jeff Venetis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 19, 2018

"My Experiences"

- Prius Fan

This dealer has handled all my maintenance work for many years without a flaw. Also they have done bodywork and painting on both my two Priuses with perfection. Their personnel are outgoing and efficient. I highly recommend this company. All their personnel

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Recommend Dealer
Yes
Employees Worked With
Travis Finder
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Warren Hamilton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Sage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Great"

- toyman

Great people to work with. This is my 3rd. unit which I have bought from them. I only use them for service on all my cars.

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Recommend Dealer
Yes
Employees Worked With
Jeff Venetis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Donohue
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : C.J. Wallingsford
November 03, 2018

"Collision repair"

- TGH

Everyone was very helpful, efficient and knowledgeable. They made the process move very smoothly. My Prius was returned to me looking beautiful and clean, and it even smelled good!

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Recommend Dealer
Yes
Employees Worked With
Evie Halfacre
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Sage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Venetis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2018

"Amazingly good service"

- vakramer

I took my 2013 Highlander to find out how much it would cost for some minor body work. Jeff Venetis was courteous and helpful beyond anything I could imagine. The damage was primarily a problem with the paint being scuffed (I don't know if that's the right word or not.). After looking at it, Jeff went inside, got a buffer and a few rags and fixed the problem for me right then and there. No charge! This is an example of why we've been going back to Lou Fusz Toyota for 25+ years.

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Recommend Dealer
Yes
Employees Worked With
Jeff Venetis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2018

"Scott always takes care of any situation we have with our 08"

- Grocery,guy222

We have a 2008 corrola that my wife drives and loves. We have 76000 miles and the car is in good shape. Scott understands that we are going to keep this car and helps us keep it in top shape and safe for my wife to drive.

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Recommend Dealer
Yes
Employees Worked With
Scott Gryzmala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 01, 2018

"Great experience as usual."

- Aaron

Had C.J. for a Service Advisor. She was friendly, professional and knowledgeable. Made me aware of what services were required at my current mileage.

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Recommend Dealer
Yes
Employees Worked With
C.J. Wallingsford
September 30, 2018

"Scott....he is fabulous!!!!!!!!!!!!"

- maggie08

Scott is fabulous, he has been our service advisor for years, we recently lost our beloved 10 year old Sienna van, it was totaled, Scott remembered our vehicle. We replaced it with 2012 Sienna, took it to Lou Fusz, Scott made sure our new/old vehicle was checked thoroughly. We have 3 Toyotas, 1 Honda and a Mazda in our household, no other dealership does the job like Lou Fusz Toyota, our Mazda even gets serviced at Lou Fusz, Toyota, you win, and let's talk about Honda of Frontenac, it doesn't compare!! Looking forward to a new Rav in a few years, I will buy nothing but a Toyota!!! Thank you Scott and Lou Fusz Toyota, you have sold us!!

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Recommend Dealer
Yes
Employees Worked With
Scott Gryzmala
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Sage
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Venetis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 29, 2018

"Efficient & Courteous Service"

- TmSwyr2112

I purchased my 2017 Tacoma from Lou Fusz last March. I recently experienced my first visit to the Lou Fusz Toyota service department for my first oil change. After 20 years of spending half a morning or better waiting for routine service, I finally found a service department that values my time as much as I do! I no longer have to take a half a day of vacation time to get my oil changed! They had me in and out before I finished my first cup of coffee! Well done Derrek Thebeau and Nick Mann. You set a very high bar for future expectations!

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Recommend Dealer
Yes
Employees Worked With
Derrek Thebeau,Nick Mann, Jeremy #mrjdtoyota Danziger
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