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Lou Fusz Toyota - Service Center

St Louis, MO

4.5
196 Reviews

196 Reviews of Lou Fusz Toyota - Service Center

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April 28, 2021

Service advisor, Warren Hamilton, was easy to work with and very helpful. He ensured that even my questions not related to the specific service were answered or addressed. More

by katrina_t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hamilton
May 11, 2021 -

Lou Fusz Toyota responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

March 22, 2021

The Dealership was welcoming, accommodating & efficient. The Dealer was super-busy..... back logged and short 2 technicians temporarily ! The Estimator, Zack was very helpful, courteous and ea More

by Jim-Red
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kMary, Zac
Apr 13, 2021 -

Lou Fusz Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

March 22, 2021

The staff members i talked with were very Kind, Personable, and Knowledgeable. They were answered any and all questions I asked about our Highlander we had taken to them. The Body Shop and other pe More

by RandyS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Venetis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Reiter (5 Stars) / I believe it was Jeff Venetis I talked to in passing the day our vehicle was dropped off to be worked on. I guess the price was fine, I'm not up to date on body work repair.
Apr 13, 2021 -

Lou Fusz Toyota responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

March 13, 2021

Steve was very helpful, upfront and honest, traits which could not be used to describe the "Shelt." insurance agent. High quality service & work. Great work Steve! More

by DD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Lou Fusz Toyota responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

March 11, 2021

They did great great work, car looked like new when I got it back. Friendly staff and very easy to work with. Overall a great experience and highly recommended. More

by voegtlij
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Lou Fusz Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle.

March 10, 2021

Dealership greeted me very well. Work done was Dealership greeted me very well. Work done was excellent. Steve Sage in the body shop did a great job with the work done and the vehicle was returne More

by sandeecosmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Dodson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Lou Fusz Toyota responded

We are so honored to have you as a valued customer! Thank you for the great rating.

March 06, 2021

Awesome service. Thanks to Mike and the rest of the team my wife and I where able to get a 2018 Ram crew cab limited. Definitely recommend Lou Fuz Toyota. Will definitely be checking them out first for our More

by Micah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Carroll
Mar 10, 2021 -

Lou Fusz Toyota responded

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

February 21, 2021

I had minor collision work done on my 2017 Prius. They did a great job and my car was returned cleaner than brand new! Friendly office staff too. I felt seen as a person, not just a customer. More

by Jlbrown11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Other woman at the collision office desk (?) 5 star
Feb 25, 2021 -

Lou Fusz Toyota responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else.

December 19, 2020

Just bought my third Tundra from Lou Fusz. While I don't live in the area, my Mom who I visited often did so that is how I first visited Lou Fusz. She has since passed so I have no reason to return to the a More

by Jim M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Bachesta
Jan 20, 2021 -

Lou Fusz Toyota responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

September 12, 2020

Our experience with Jim Donohue was beyond our expectations! My husband and I have bought many cars from Fusz in the past but never as smooth and efficient as dealing with Jim. If you want an ho More

by Peech1016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Donohue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Lou Fusz Toyota responded

Thanks for your outstanding review! I'm very happy to hear that our team was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.

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