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Louisville Chrysler Jeep Dodge Ram - Service Center

4.5

39 Lifetime Service Reviews

5311 Dixie Hwy , Louisville, Kentucky 40216

40 Reviews of Louisville Chrysler Jeep Dodge Ram - Service Center

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November 15, 2018

"Truck service "

- Truckman

Excellent service Service Adviser explained everything I needed to know and saved me money by explaining I could buy 2 year service contract for oil and filter changes and tire rotations for a lot less

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Tate Place
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Kerfoot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chauncey Lattimer
November 13, 2018

"Service "

- Tony

Chauncey was fantatic great service and price would recommend to anyone Looking for great price and great service see Louisville Chrysler and their great team

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Recommend Dealer
Yes
Employees Worked With
Tate Place
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 23, 2018

"Awesome "

- Lametia

They were very quick excellent with my service. Very polite with service for my oil change. Im glad that I didn't have to wait in and out for my service. Check all fliuids without asking

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Tate Place
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 27, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

Thank you so much for your kind words about your experience here at Louisville Chrysler Dodge Jeep Ram. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

October 20, 2018

"Check Engine Light service"

- Unhappy customer

The service 4-wheel Drive/traction control light was on so we dropped off our 2010 Dodge Ram to have it checked. The price quoted was $110. When we picked it up we were charged $130 for labor and parts, and a $13 shop fee, for a total of $151.58, including tax. The worst part is that they ignored the reason we brought it in and said that we needed a new axle, actuator, gasket, seals, with an estimate of $1745.11. We checked with several other mechanics who said this had to be pure speculation because it would need to be taken apart to determine that type of problem, and clearly the dealer did NOT take it apart. There is no indication that this problem actually exists. The dealer said that this problem was causing “the noise from the front end”, but there is NO noise from the front end. Will not be going to this dealer again for any type of service.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Chauncey Lattimer
Nov 08, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

We are sorry to learn that your visit to Louisville Chrysler Dodge Jeep Ram did not live up to your expectations. Although we are not used to getting reviews like this, we take them seriously and would like you to know that if you give us the chance we will do everything possible to make it up to you. We hope to hear from you soon.

October 09, 2018

"Great customer service "

- Tree4000

Required work performed professionally and at a fair price. Would definitely continue to use this dealer for all future service on my Jeep. I will also consider them for future new car purchase.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tate Place
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know! We hope you have a great day!

September 21, 2018

"Service repair"

- ASP - LOU.

I was in and out in a very efficient manner. As of today, all is well.I will return if the need for repair arises.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tate Place
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 23, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Louisville Chrysler Dodge Jeep Ram for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

September 21, 2018

"excellent all around service"

- msgboze

I was met with a smile and a very good morning greeting. log in was quick and all questions answered promptly. service was completed on time and an additional service was recommended and also was performed quickly. As usual service at this dealership is always a pleasant experience.

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Recommend Dealer
Yes
Employees Worked With
Marisa Cox
Sep 23, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

It really means a lot to us that you took the time to write such a positive review about Louisville Chrysler Dodge Jeep Ram so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

September 16, 2018

"Great Experience"

- BillyRubicon123

They are really good at what they do and extremely professional. Would definitely recommend to all of my friends and family! Great work and great business.

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Recommend Dealer
Yes
Employees Worked With
Marisa cox
Sep 19, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2018

"Great service center"

- Chuck

The staff at Louisville Dodge service department did an awesome job. My service manager Michael was friendly, helpful and professional. I had to drop my truck off for some recall work and backup camera issues. They replaced the camera and did the recall work with out problem and notified my promptly when done. Good job all

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Recommend Dealer
Yes
Employees Worked With
Michael
Aug 28, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

Chuck, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! We hope you have a great day!

August 21, 2018

"My experience with service"

- Self arlene12

My experience with service department was exceptional. I would highly recommend louisville Chrysler. The service advisors answered all my questions, and made me feel at home

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tate Place
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Michael Williams
Aug 27, 2018 -

Louisville Chrysler Jeep Dodge Ram responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Louisville Chrysler Dodge Jeep Ram. Thank you and we hope to be of service to you again!

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