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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.3
540 Reviews

540 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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April 19, 2023

Trevor and Rahmik 5 My experience was great, short wait times, customer service was top tier I will definitely be back for my next service. I will definitely recommend Lugoff Chevy to others More

by tdreames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Reames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyquan Davis
Apr 20, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Trevor Reames, tdreames@gmail.com

April 19, 2023

Very pleasant staff and the salesperson is still there and remembers us by name from 2 years ago! More

by Chevymd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Chevymd responded

Thank you to a great small town dealership!

April 17, 2023

The service department is really bad in some way had truck for over a week and still not right will go to another place to work done More

by Emarthers55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Eichman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Stanton
Apr 21, 2023 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Trevor Reames, tdreames@gmail.com

April 16, 2023

This dealership is the best around. Great people and great service. I highly recommend them! More

by Bnicoleteal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Reames
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rahmik McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Acevedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyquan Davis, Mason Victor, Caleb Kleiderlein, Adam Rutledge, Thomas Stanton
Apr 17, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Trevor Reames, tdreames@gmail.com

April 16, 2023

Went for an oil change. I had a 10:00 appointment. I arrived at 9:40. Didn’t leave until after 12. When I got home, I noticed a not so small oil spot in my garage a coup More

by yugifix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one really helped me as far as I am concerned.
Apr 20, 2023 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Trevor Reames, tdreames@gmail.com

April 16, 2023

All I know is that the next time I need service I will bring my truck back to this dealership. More

by WILLIAM.AGANS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lugoff Chevrolet Buick GMC. Trevor Reames, tdreames@gmail.com

April 13, 2023

Very poor service in the service department did not service my truck as the first service was due and didn’t rotate the tires and didn’t do the inspection sheet I had to take it to another dealer to ge More

by middletonike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Stanton
Apr 13, 2023 -

middletonike responded

Your dealership is for ever changing service manager up there so I don’t know what to say except I want be back in there This is a 100,000.00 dollar truck and I expect to be treated fair so again thanks for doing nothing!!!!!

April 13, 2023

Good dealership very good customer service and very helpful staff overall experience very good customer service More

by johnplisko076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Stanton
Apr 16, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Trevor Reames, tdreames@gmail.com

April 05, 2023

Great services and better flexibility. I’ve always get accurate and prompt assistance when required. More

by WILFREDOSOLIS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Trevor Reames, tdreames@gmail.com

April 01, 2023

The appearance of not enough staff including cerical to do the work at hand . Too long to get An appointment. More

by ritajrobinsl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Stanton
Apr 03, 2023 -

Lugoff Chevrolet Buick GMC responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Trevor Reames, tdreames@gmail.com

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