About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Lundgren Honda of Greenfield - Service Center

2.2

8 Lifetime Service Reviews

409 Federal St, Greenfield, Massachusetts 01301

8 Reviews of Lundgren Honda of Greenfield - Service Center

Sort by Write a review
September 20, 2018

"Lack of attentin to detail"

- jnp

Our initial purchase went smoothly. Then we had issues. Our first attempt (email) to solve a windshield distortion issue was ignored. Our second contact produced a response stating the service department would be in contact. They did not follow up. Today we took the vehicle (HR-V) to the dealership for inspection. No confirmation could be made, because it was raining hard. Really? (The vehicle was inside a dry shop) The distortion is nauseating, it is widely discussed in online forums, and Honda should have had knowledge of the issue, but chose to brush us aside instead. While driving, the view of the center and edge road striping appears to curve inward creating a disturbing visual disturbance. This is not a fun vehicle to drive

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Sullivan
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 09, 2018

"Very fishy experience with mechanics--against the odds"

- LookingForAnHonestMechanicWesternMass

I would give no stars if I could. They were "friendly," but that's not the issue. And it doesn't make up for this experience. I went in for a simple oil change. Everything seemed fine. But a week later (it's always a clue when a week after you're at the mechanic, something's wrong with your car) the light comes on saying something's wrong with my tire pressure. I go back to Lundgren Honda and am told there's a nail or screw in the tire and I have to get it patched. Okay, well at least I didn't need to replace it. But wait. A week later the light comes back on and I take it back in. They say there's mysteriously another nail in the tire (the same one) and since I already had it patched once, I need to replace it now (for safety). Oh, sure. The odds of any of this happening, without some malign human intervention to make it happen, are not good. I will never go back to this place. I then went to a mechanic known for honesty and asked about the whole thing. They looked into it and said my tire pressure light was actually just going on without it meaning anything was actually wrong with my tire pressure. That mechanic fixed the problem and didn't charge me anything and, since then and only since then, have things finally been right--back to where they were before I made the mistake of going to Lundgren Honda. I will never go back to Lundgren. What happened is actually supposed to be a very common thing that mechanics do in this area. But I won't go back for more of this. I'm going to hold on to my wallet and go somewhere else.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jill MacLeay
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 21, 2018

"Upselling for no good reason"

- dmg134

I was at the dealership in May for the A1 service on my 2016 CRV EXL. The only code that was displayed was for the oil change. Well Brian Sullivan comes to tell me that the tech recommended I needed my pollen and engine air filters replaced as well as the rear differential fluid replaced. I agreed to both. The new fangled code system confuses me because these got done at 65396 mileage and then on June 27 2018 at 70637 the minder code read that I needed the oil change and my tires rotated ( I have my tires rotated off dealership site every other 5000 miles.) and lo and behold I needed the rear differential fluid replaced again. I actually missed this in reality and just discovered it was done twice in 5,000 miles of use.because I am going through my repair orders/invoices due to the fact that Lundgren doesn't disclose its labor rate to the customer. In over a year's worth of invoices there is no stated labor rate. Just last week the code for the air filter was displayed with the A1 service. I remembered that it seemed like I just had it done and I did....about 10,000 miles had elapsed. These guys shouldn't change the schedule if they can't keep track of the timing when they alter the car's memory. I put lots of miles on and I have always done my maintenance in the suggested schedule when it was based solely on mileage. But even this code minder system is based on mileage so why suggest to a customer to do it in a different rhythm and still have the code minder not be able to be adjusted? When I made contact at another dealership about this situation they were concerned that this service department was recommending things that might not have been necessary. I am done with this dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 26, 2018

"Misunderstanding and not accepting fault."

- .

It was very easy to understand and see that some employees do not care about the customer. I always was under the impression customers comes first, I mean is that not how you get someone to come back? Not to mention I have spent so much money and hours on that business. Treatment was not sufficient and they did not do "Their best" in finding a solution in what was such a small amount of money for such a business. Overall, practically legal theft.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kevin Shea
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 24, 2018

"Honda Pilot"

- jsehoule

For a big dealer service dept. There pricing is fair. They do great work in a timely manner. They are honest with what you should do. The only way to get better pricing. Is by going to a small shop that will charge by the hr and not by the job. But I have had them look at things. And they have told me what is wrong. And not charge a dime. The service dept has some good guys.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rob Avery, Scott Smith
July 29, 2015

"SAVED MY MOTHER 450 BUCKS !!"

- Pinardi

Hey folks, wanted to give a shout out to Rob Avery for excellent service work. I called up to schedule a $450.00 job on my mothers car and after explaining what I wanted Rob gave me a quick quiz and determined what I needed was actually under a warranty extension from Honda...... cost me nothing !!!!!!!!!!!!! What a great way to treat a customer. Had he not told me about it I would have paid to have the car fixed and been out $450.00. I find it encouraging in this day and age of shops looking to make a quick buck that he took the time to ask and offer information that saved me ALOT of money. Thank you Rob

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rob Avery
February 28, 2012

"I walked into lundgren Honda of Greenfield, I formally..."

- rewa556

I walked into lundgren Honda of Greenfield, I formally knew it as Lorenz Honda. I just moved back into the area and my parents had always gone to lorenz, so I figured I would go to lundgren as I only needed a key fob programmed for my Dodge Durango. I know they specialize in honda but I figured it was such a simple task that it would be ok that I was asking on behalf of my dodge. I walked into the service departemnt and asked if they could program my key fob from a dakota to a dodge and the person at the front desk clearly looked at me and said, "Does it look like we deal with dodges?". i was disgusted. I went to the parts dept. and there I got a nice answer of they can not do it and recommend that I go else where. I was disgusted with the front door person, which I believe was the service manager. He was rude and acted like I was stupid. Obviously I know enough about cars that the key fob has to be programmend. I just didnt know if they could do it or not, THEY DID NOT NEED TO BE RUDE!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
David Hiersche
September 13, 2011

"In mid August my wife and I were driving from our home in..."

- Alan Barnouw

In mid August my wife and I were driving from our home in Grafton, MA to visit our daughter in northern Vermont. While on Route 2, heading West, I noticed the engine light on the dashboard had come on. As I drove, my wife checked the owner's manual and we decided that we needed to have this looked into. As we approached Greenfield we asked directions to a Honda dealer and were told of Lundgren. We found them and entered the service department and spoke with Peter. He had us pull into the service bay and then he had a tech come out and analyse the problem. We were assured that the computer code for the problem would not in any way impair the engine's performance. For all this very prompt and thoughtful service there was NO charge. We had never been to Lundgren prior to this visit, but would highly recommend this dealership to one and all. PS - the light still comes and goes on the dash and we still have had absolutely no problem. Our local dealer has verified the finding we obtained that day. Thank you Lundgren Honda of Greenfield!!!!!! Monica and Alan Barnouw

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Peter and a technician (unnamed)
1
1 - 8 of 8 results