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Lute Riley Honda - Service Center

Richardson, TX

4.9
1,843 Reviews
Call Service Center (866) 799-4700

1,843 Reviews of Lute Riley Honda - Service Center

Sort by
February 10, 2024

Roy Arcilla is an xxxxxxx. He treats people very unprofessionally and I don’t know why he’s still working there. I do not recommend this dealership. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roy Arcilla
Report | Print
Feb 16, 2024 -

Lute Riley Honda responded

Hi John, we regret your most recent visit with us was not up to the standards we strive for. Please contact us at (855) 984-2917 so we can work with you to make this right.

Helpful 1
June 21, 2023

I'm have emailed and called regarding a bad experience on May 31 and no one has had time to contact me. More

by Not satisfied
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Abdul Omar
Report | Print
Jun 28, 2023 -

Lute Riley Honda responded

We regret to hear that your experience with us was not a more positive one. If you are willing to give us another chance, please reach out to us at (855) 984-2917 to speak to our manager directly.

Helpful 1
June 15, 2023

The team at Lute Riley were professional and friendly. I received updates on the progress of the repair and all my questions were answered. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Medina
Report | Print
Jun 19, 2023 -

Lute Riley Honda responded

Hi Maria, we appreciate your positive review about your recent experience with us and look forward to your next visit! Take care!

Helpful
June 15, 2023

Michael Mason is great and good man who take care the customer and he will get the award. More

by Ringo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express services
Report | Print
Jun 19, 2023 -

Lute Riley Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lute Riley Honda! We do hope we can be of assistance in the future. Take care!

Helpful
June 13, 2023

Quick, easy, and reliable. It was everything I could ask for. My rep Mustafa was super helpful. More

by Lute Riley’s Mother.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mustafa
Report | Print
Jun 18, 2023 -

Lute Riley Honda responded

Lute Riley’s Mother., thank you for your kind review; we are happy to pass along your comments to the team here at Lute Riley Honda!

Helpful
June 08, 2023

Super friendly staff, very efficient and awesome overall. Waiting area was great and Julissa was excellent! More

by Zuzeper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julissa Maravillo
Report | Print
Jun 11, 2023 -

Lute Riley Honda responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Lute Riley Honda! We look forward to your next visit! Take care!

Helpful
June 07, 2023

Excellent service. Fist time that I did not have to wait that much. Good experience! More

by sorireyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chouteau
Report | Print
Jun 10, 2023 -

Lute Riley Honda responded

We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
June 07, 2023

The service rep pactiently explained the meaning of the maintenance lights and how Lute Riley would fix the problems Kyle Owen did A good job More

by Benny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Owen
Report | Print
Jun 10, 2023 -

Lute Riley Honda responded

Hi Benny, thank you so much for your positive comments about Lute Riley Honda! We hope to see you soon!

Helpful
June 06, 2023

Everything went smoothly. I’m handicapped and everyone was helpful and very nice. I certainly will be using your dealership for my car needs in the future More

by ros.castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julissa
Report | Print
Jun 09, 2023 -

Lute Riley Honda responded

Ros.castro, thank you for your kind review; we are happy to pass along your comments to the team here at Lute Riley Honda!

Jun 09, 2023 -

ros.castro responded

Thank you!

Helpful
June 04, 2023

Kyle Owen excellent. Recall letter very poor and not clear. Had to make 2 trips. More

by klineann
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No me of above
Report | Print
Jun 06, 2023 -

Lute Riley Honda responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 06, 2023 -

klineann responded

Kyle Owen was excellent!

Helpful 1
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