I had an outstanding experience with the team at Luther Burnsville Volkswagen. I had found a used Jetta on their web site on Friday night, 2/10/12. I emailed the team that I was very interested and would be in later on Saturday afternoon, 2/11/12. Steve emailed me and called to confirm my timing. Upon my arrival I found out the car I was looking at had been sold earlier in the day...Oh, was I disappointed. Chad was able to locate another previously owned Jetta in a similar price range on their lot. We took a test drive and I decided to purchase it. Jacque and team was very helpful with the financing and put a good deal together for me. Upon delivery that evening, I noticed the left front head lamp was out and that there was only one key to the vehicle. Again, with Chad and Tom's assistance and willing attitude, they scheduled me for service to take care of these issues. To my delight, the service team jumped in and replaced the entire lamp housing, programed a new key for me and fixed the faulty 12v outlet on the console. I saw Chad yesterday and told him he has a customer for life. It is a beautiful facility and they have a terrific customer experience team...thank you all!