I'm writing this review just hours after purchasing new 2011 CR-V EX-L. It was the 5th Honda that my family and I have purchased from this dealership. I have always had the great experience at this dealership. However, I just want to mention it, that the process of buying a car this time, did not start out very well. But it ended exceptionally well. I initially made a contact to the dealership to inquiry about the availability of the car I wanted, especially exterior color of it. I have also mentioned that I wanted to make an offer on the car. The first sales agent I have spoken with ( unfortunately I did not get his name) said that he would call me right back within 5 minutes with some information about the car..I have not heard from him for hours. I have made another inquiry few hours later and mentioned this to another sales agent, Shawn who assured that he would call me back shortly. I have also made an offer to him, and asked him to check if that would work out and also told him the colors that I wanted. Shawn also did not return my phone call that day. I have called at the end of the day again, but got a feeling that Shawn was avoiding me. I felt ignored, and was upset with lack of response. As a manager of the retail store, the worst thing that we can do is to ignore our customers. The next day I have spoken with Keith and explained what happened the day before, we had a great conversation, agreed on the price that I was comfortable with and then I received a call from Lawrence Chamalbide. I was at the dealership few hours later and the process of buying this car was flawless and absolutely great! Lawrence is a true professional, my wife and I were relaxed and very comfortable in working with him. He answered all our questions, was courteous, polite and funny. My wife will need a new car later on this year, and I'm positive that I will work with Lawrence again in near future. I want again to thank Keith for actively listening to my concerns and to having Lawrence in assisting with my purchase. I'm glad that my experience ended on the positive note!