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M Sport Motor Car Company - Service Center

3.7

2 Lifetime Service Reviews

399 route 22 west, Hillside, NJ, New Jersey 07205

2 Reviews of M Sport Motor Car Company - Service Center

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April 29, 2018

"Tune up"

- Edmaster

I took my daughter's car there for a tune-up. Omar was very friendly and courteous. Great service at a great price. I will definitely be back with my other cars.

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Recommend Dealer
Yes
Employees Worked With
Omar Vento
April 28, 2018

"Terrible attitude "

- Jaymee

I love how I went to M Sports to get my tires changed through my warranty Omar told me there was nobody there to service my car. I called before hand and was told to come in. After I explained I was traveling from far and that’s ridiculous that I couldn’t get my tires that was on the floor right in front of me, he said because of my attitude I won’t be getting the tires at all. He then expressed that he owns the service department and now those are his tires and he’s sending them back. Very nonchalant, how did it feel knowing that you didn’t get the last of this situation Omar? Ernesto asked me for my keys and brought my car right in to get serviced. That means a laborer was there to put my tires on along. He also cursed at Bryan for telling me I can come in. Obviously, I’m not the only one that thinks Omar has no customer service skills. I bought my Benz from European Auto, so much love and respect over there is crazy! Wish I could say the same for the service department at Hillside. Good luck keeping your customers with that guy around! It’s bad enough that every time I called about my tire claim he didn’t know what to say because he didn’t put it in. I already had a claim number, all he had to do was put the measurements in. My tires were worn out, oh, did I mention that he said I’m doing fraud? Lol, Thank you to those who made sure my tires got put on. Such a petty and lazy move. You would have thought I knew this dude from somewhere. However, the laborer did a great job and always do! This is not my first visit, that’s why it was so surprising.

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Recommend Dealer
No
Employees Worked With
Omar Vento
1
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