I was initially drawn to Massey Hyundai because I was looking to buy a vehicle outside of New England to save money, and their internet price was the lowest I could find within a reasonable driving distance. Their website claimed a significantly lower price for the 2019 Kona Limited AWD than any other dealership in the Mason-Dixon region. Reading the fine print revealed that their price included military and student discounts for which I would not b eligible, and that there would be fees for "taxes, tags, freight, and a $300 processing fee". I contacted Massey by email and specifically requested a complete price quote in writing with a breakdown of all discounts and fees. I explained that I would be driving from out of state and was willing to sign a contract and pay a deposit to hold the vehicle. Crickets.
After emailing twice, and calling the dealership twice, I finally sending a text message the sales department letting them know that nobody had gotten back to me or even acknowledged receipt of my request. After sending the text a salesman did call me back. He was polite and helpful, but his answer was unsatisfactory: as a matter of policy Massey Hyundai does not give out price quotes in writing, will only initiate contracts in person, and will not take deposits or hold vehicles. I kept pressing for an explanation of the real cost of the vehicle, and the salesman finally explained that the undisclosed freight fee would be $1000. When you factor in this fee, plus the $300 processing fee, and remove the military and student discounts, their price was no better than any other dealer in the area, and certainly not worth the drive.
The moral is: if a dealership will not give you a price breakdown in writing, it is because they are lying. Massey Hyundai is a dishonest organization that posts bogus prices online while knowing full well that they are misleading potential customers, just to try to get them in the door.
I contacted the sales department at Massey Hyundai as well as the general manager, Faith Massey, with my feedback about the experience. I also waited over a week before leaving this review, to make sure they had sufficient time to get back to me. Unsurprisingly, I only received automated responses. No apology. No denial. Just crickets.
I ended up buying the vehicle from a nearby but still out of state dealership in NY. The experience there was the polar opposite of Massey Hyundai. Their internet price was honest, they did give me a detailed quote in writing, and they did hold the car for me. They even got the temporary NY plates from the DMV for me so the car was ready to go when I got there. That's superior customer service, unlike Massey Hyundai.