MINI of Tucson has reset my opinion regarding the end-to-end automotive dealership experience. Consequently, this appears to have become a long-term relationship.
Sales: Over the period of 12 months we worked with "Motoring Advisor" Will Whetstone to purchase two new MINIs. A '14 Clubman in June of '14 ans a '15 Hardtop in November of '14. Will was the epitome of no-pressure salesmanship. I cannot overstate how important that was in our decision to purchase our first MINI, and then return and purchase our second MINI. Other dealerships could learn from MINI of Tucson; People can sense when the salesperson's interests are not theirs.
Service: With our two MINIs, we have had three occasions to interact with the MINI of Tucson service department. Each time we have found them to very helpful in the on going "care and feeding" of our cars. Additionally, their service professionals (specifically, Angela Horne) have been very patient to make sure we understand things completely, and very willing to take as long as necessary to answer any questions about our cars, whether pertinent to that particular visit or not. (As an example: During a recent visit for a scheduled service, a service tech from the garage (who's name, sadly, I cannot remember) talked at length with me regarding the care and longevity of vinyl stripes, both factory and aftermarket. The information I gained was very useful!)
Post Sales: So, we have two brand new MINIs. They're not even a year and a half old. You'd think that, as you're hanging out at the dealership waiting for your car to be serviced, when the sales staff realizes that you're not going to be in the market for a new car for a few years that they'd totally ignore you. You'd be wrong. Most recently, Motoring Advisor Marvin Batts made sure I felt welcome during a service visit. He answered questions, grabbed me a coffee and generally made sure I felt at home while I was there. My experience at other dealerships has never been so welcoming.
And, to top it all, the MINI cars themselves are so fun to drive. We love our MINIs!
-Don Lively, Tucson