MURPHY MOTOR CO

Purchased a 2015 Lincoln Navigator after driving 3+ hours to get it. Check Engine Light was flashing before I got it home and Deny at dealership not standing behind the product. I got a diagnostic at AutoZ to get it. Check Engine Light was flashing before I got it home and Deny at dealership not standing behind the product. I got a diagnostic at AutoZone (Only place they would let me do it because it was free) and it indicated misfire in 3 cylinders and 1 random misfire and recommendation to replace the Ignition coils and spark plugs. I then got an estimate for that work which was for 921 dollars parts and labor and shared back with Deny at dealership and he talked to his local mechanic and then offered to send me 92 dollars for one ignition coil as it their cost for the part without understanding the issue or reading the diagnostic report from AutoZone that clearly has 4 codes of issue. terrible experience in then standing behind the sale, you drive off the lot they are done. I now discovered they had turned of the power running boards and now I know why, the one on the drivers side doesn't work. Do yourself a big favor and find another place to purchase your vehicle. More

Dealer not responsive to customer concerns This dealer did not address my concerns with the vehicle not having at least 2 keys, not having a physical manual in the vehicle and not providing the This dealer did not address my concerns with the vehicle not having at least 2 keys, not having a physical manual in the vehicle and not providing the door entry code. The dealer only provided one key for the vehicle I purchased. I had to spend an additional $361.06 to obtain two additional keys for the vehicle and an enormous amount of time and frustration to get this done. If the next vehicle I am looking to purchase does not come with at least two keys, I will walk away from the deal. This is how frustrating obtaining the added keys was for me. The vehicle I purchased has many features and requires a manual to use them properly. I purchased a manual on ebay for $24.98. This should tell you how little the dealer cares about customers when they won't provide something so basic and cheap. As far as the door entry code goes, I researched and found the code without any expense other than my time and effort. This is something that should have been provided to me as part of the vehicle purchase. Additionally, the dealer sold me an overpriced service contract and Protection package that is basically covers the same things as my car insurance. They did not provide me with an information sheet that tells me what the service contract covers. I had to contact the service contract company myself and have them send me the information I needed. I even called the dealership asking about this documentation and they only said it should be with my papers and it was not. They did not offer to send this information to me. My overall experience with Murphy Motors is that they want to sell you a vehicle without addressing any reasonable concerns, sell you a service plan that you don't need and not provide any further assistance. I don't feel that I could call them and have any questions answered satisfactorily. By contrast, I have purchased many used vehicles from Capital Ford and have always felt like I was getting my money's worth and being provided all the things the vehicle should have. Now I have a major problem with the vehicle that is going to cost around $2000 to fix and the expensive service plan I paid $3900 for doesn’t cover it! Shopping at Murphy Motors has become a costly mistake! More