Beware. Do not stand behind their work,
I had my Jeep Liberty in for some diagnostics on a transmission, AC blower, TPSM and leak issues. Yes it's a teen car. I paid the $110 diagnostic fee and was told about all the repairs and recommended by the tech that I do not make the repairs due to some rust issues.
Fast forward a few months and I decide to keep the car and want the AC blower and TPSM repaired. They told me they had no record of the recommended fixes just that I refused repairs.
I was charged another $110 to re-diagnose the AC blower and $185 to reprogram the TPSM per their recommendation from our first trip. The estimate for the two repairs from my first trip were apx $330. After $410 of repairs ($380 "all in" estimate this time plus $28 shop fees are not included in the "all in" estimate) I drive out with both repairs complete. I felt a little burned, but was happy to have the car repaired.
Two hours later, my TPSM light is back on with the error message. I call this morning and leave a message only to be called back with the greeting of "we reprogrammed the TPSM just as you asked". In order for them to touch the car it's another $110 diagnosis charge. The ultimate insult, this is their service manager. He also then told me I only paid for the diagnostic on the transmission last time but one day earlier told me he had no records from that previous visit even though all of the items were on the original work order.
In summary, before you take your car here consider the following:
- The service manager will take no responsibility for their repairs. I was fine if I took the car back and had to pay for an additional repair, but to pay $110 for them to check a problem they fixed was not right.
- "All In" quotes do not include everything. I get they charge shop fees, but that's why I asked for an all in quote.
- Don't trust these guys. Stories changed. Estimates changed. Didn't stand behind their repairs.
In the end they were unwilling to assume any responsibility and just wanted my money and me gone.