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3 Reviews of Gates Ford Lincoln - Service Center
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August 06, 2023
If I could give this place 0 stars I would absolutely. NEVER take your vehicle to this place for service. I have taken my vehicle in several times for "the works" oil change and my bill has never been mor NEVER take your vehicle to this place for service. I have taken my vehicle in several times for "the works" oil change and my bill has never been more than $65-$70 which is reasonable for an oil change. My bill was $190!!!!! A service was performed on the bill for "replacement of lug nuts" for a whopping total of $130 for that service alone. FOR LUG NUTS. The kicker is that I was never told this service was being performed until after it was finished. So I call up there to ask a manager about the service. Victoria in the service department answered the phone and I explained to her this issue. She got a huge attitude and rude tone of voice with me, called me a liar and stated that she told me of the service before it was performed WHICH WAS NOT AT ALL THE CASE, I was told after the fact. She proceeded to argue with me, and once I called her attitude out she called me "sweetie" and "honey" which is extremely disrespectful because she was trying to be a smarta** about it. She kept calling me a liar however, and refused to correct this situation. She stated her manager was not in and there was nothing she could do. So I am following up on this but I have a feeling it will not be made right. For a local business, y'all sure do treat your local customers with such disrespect to make a buck. This was appalling. NEVER TRUST YOUR BUSINESS HERE, THEY ONLY CARE ABOUT MAKING MONEY AT YOUR EXPENSE AND IGNORANCE AND WILL NOT RIGHT THE ISSUE. DISGUSTING!!! More
by sfetz46
Employees Worked With
Victoria
Helpful November 29, 2022
Charged $1400. Did not fix issue No refund. Bad business. They want to keep working on my vehicle and continue to rack up charges while they don't know what's wrong Did not fix issue No refund. Bad business. They want to keep working on my vehicle and continue to rack up charges while they don't know what's wrong. Expected professionalism and fairness. Got no refund. Steer clear. More
by Jill2075
Employees Worked With
Kathy , Thomas no longer there
March 30, 2021
My Escape had major electrical problems as I was traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a sc traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a scary and dangerous situation. I limped-into the service door around 10AM and met with Cody Kiser (Service Advisor). I explained the issues; he asked me if I could leave the car for repairs...I explained that I was over 5 hours from home and had no transportation. He LISTENED to me and then assured me that they would get my car taken care of. I needed a new battery, alternator & serpentine belt. They DROVE to another dealer for the alternator, and they had me on the road at around 2PM! The service department at Madison County Ford 1) recognized my desperate situation 2) EMPATHIZED with my situation 3) prioritized my need based on that situation 4) expediently implemented a top-notch repair to my vehicle so I could continue home. A guy CAN'T ASK FOR BETTER SERVICE!! xxxx: they even offered me a loaner vehicle so I could go get lunch!!! Everyone was so congenial and the service was OUTSTANDING!! KUDOS to CODY KISER and his crew!! You guys are FABULOUS!!! Joe Schulte Crown Point, IN More
by schultejoe76
Employees Worked With
Cody Kiser
