I had the worst ever experience dealing with the Customer Services Assistant Manager Gary Moore and another guy called Casey today at the Magic Toyota dealership. We bought a new car from the Magic dealership about 6 months ago. We stopped by today basically just to ask some general questions on the new car warranty. It seemed to me since they knew we were there just to ask some questions, not for their services, they started being very impatient with us after we asked them just one question, which took no more than one minute.
While I was talking with Gary at that time, Casey, who was sitting right behind me, very loudly called me "Sir!" without even saying "Excuse me" first. His sudden, unusually high pitch, if it didn't scared me at first, really caught me by surprise. I could sense that's just being rude to me. For a second, I thought about not even talking with him because he was the one who interrupted my conservation with Gary at that time, but I did turn around and tried to speak with him very nicely, even with smiles on my face. But it seemed he had no interest or whatsoever to talk to me because he basically just ignored many of my questions by repeatedly giving me the same answer to my first question that I knew the answer already. While I was asking him the other questions, very quickly he raised his tone, obviously lost any interest in continuing to talk to me.
I had no choice but turned back to Gary, at which time Gary had already started to argue with my wife. Since Gary was a customer services assistant manager, he must know that arguing with a customer, especially a woman, should be the last thing he can do under any circumstance. My wife told me that while she finished one question, was still about to ask him a couple of other questions, and there was no signs to show that my wife would end the discussion right there, and we were not about to leave yet. Out of nowhere, Gary very quickly said to my wife "had a nice day bye bye" all in one sequence, which basically was asking us to leave. Of course this made us very uncomfortable.
Both Gary and Casey were very impatient and unprofessional during the less-than-three-minute encounter we had with them today. Anyone out there, who is going to buy a new car, should check out the dealership's customer services department also, because you know you'll have to deal with them at some point anyway, for one reason or another. If they are as impatient and unprofessional to you, you really should take a look of the other dealerships also. I bought a new car from another Toyota dealer about 4 years ago, and we had all of our services done there ever since and never had any problems with them. Just be careful with your next new car purchase and be sure to pick a dealership that will really be friendly with you, at least be patient enough to talk to you should anything happens. We the worst ever experience dealing with the Magic's Customer Services Department today, and I am damn sure we'll never go back and buy from them again in the future.