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Mall of Georgia Ford
Buford, GA
2,888 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 2,888 reviews
April 21, 2021
Schedule an appointment for check engine light. I told service rep that it should be covered under the extended warranty. She asked if I had the warranty paperwork. I said it should be in the system. S service rep that it should be covered under the extended warranty. She asked if I had the warranty paperwork. I said it should be in the system. Sat there for an hour then she tells me they can’t get to it today. I asked if she checked my warranty she said no. I called Billy Cain Ford in commerce made an appointment and they were awesome, no issues over warranty. I will never deal with Mall of GA Ford and I will advise others not to go there. More
by marie6barber
Verified CustomerEmployees Worked With
Female not listed
Helpful April 21, 2021
I am disappointed and discouraged about bringing my truck back for any service. Before I brought my truck in for an oil change it was quiet. After the oil change my truck is clicking and clacking, rough idl back for any service. Before I brought my truck in for an oil change it was quiet. After the oil change my truck is clicking and clacking, rough idling. More
by flweatherspoon
Employees Worked With
April 20, 2021
Mall of Georgia Ford is truly an outstanding dealership. I have purchased two vehicles here and definitely will again. The Service Dept is the best. I have purchased two vehicles here and definitely will again. The Service Dept is the best. More
by Jerry Bradford
Employees Worked With
Tony
April 18, 2021
Ms Muir understands my needs and is super and professional. She goes out of her way to please the customer and leaves me feeling good about the Dept . professional. She goes out of her way to please the customer and leaves me feeling good about the Dept . More
by CH Nelly
Employees Worked With
M Muir
April 18, 2021
They were a great bunch of people to deal with. Every was polite always asked did we need anything. Very helpful in finding what I was looking for. polite always asked did we need anything. Very helpful in finding what I was looking for. More
by Wbruce
Employees Worked With
Carter
April 16, 2021
Good personal interactions and got me out of the dealership in less time than they stated. Only Negative was that after my complete oil change my washing fluid Light was still coming on so clear dealership in less time than they stated. Only Negative was that after my complete oil change my washing fluid Light was still coming on so clearly they didn’t fill or top of my fluids. More
by jpt2644
Employees Worked With
Service Dept
April 16, 2021
Great service, service done before expected, my service advisor has always explained what this visit was for and what will happen on the next visit. advisor has always explained what this visit was for and what will happen on the next visit. More
by Tlgilmore12
Employees Worked With
Service Dept, Kevin
April 15, 2021
Car was mine. Signed contract. $1000 down. They lied. Dinged credit 14x. Car later repossessed at my home. Had to demand trade in/money back. Dinged credit 14x. Car later repossessed at my home. Had to demand trade in/money back. More
by Debbie M.
Employees Worked With
General Manager , James Shellaugh
April 13, 2021
Very quick responce and solving a problem on my truck f150 limited edition. I will recommend especially this location to anyone who have had issue with Ford vehicle. f150 limited edition. I will recommend especially this location to anyone who have had issue with Ford vehicle. More
by Eldin
Employees Worked With
I forgot name,it's Spanish Young lady
