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Malloy Ford Charlottesville
Charlottesville, VA
220 Reviews
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Showing 220 reviews
March 19, 2024
Horrible. I would give zero stars if this site would let me. We went in to order a Maverick. We had already built it out on the Ford website and knew exactly w I would give zero stars if this site would let me. We went in to order a Maverick. We had already built it out on the Ford website and knew exactly what we wanted. Got through the whole order process with the salesman and told no deposit was necessary because there was nothing that would make it hard for them to sell. We signed the order and were told to check back after a few weeks to see if a VIN had been issued. Called after three weeks and was told there was no order, their system had a note that we “still deciding.” Went back to the dealership and got no explanation, just a lot of shoulder shrugs and maybe a mysterious “someone” shredded the paperwork. We could start the process over. They very much did not care. The new car sales manager magically came up with a Customer Order Verification Program confirmation email and said everything was taken care of. Silly them, they had just misplaced the file. A week later a different sales person called to see if we were ready to come in and put a deposit down and order the vehicle. We called the COVP folks directly and they said the order number given to us was for a transit van that the dealer had canceled. They never ordered our truck, either time. And the sales manager evidently fabricated a false order verification document, probably just to get rid of me. We would have been waiting 4 to 6 months for a vehicle that wasn’t coming. No one at Malloy acted like they cared even a little. Don’t trust them! Don’t buy from them! They had no interest or intention to complete a sale they didn’t even have to work for. The person at COVP tracked down two Mavericks that fit our order and said we could have one transferred and we told him maybe, but not to Malloy and he even said “I don’t blame you.” More
by turtlezwadlo
Employees Worked With
Zach Miller, Eric Eavey, Myles Dudley
Helpful March 11, 2024
Extremely disappointed in the service provided. My fiance brought my vehicle in several weeks ago for a check engine light on. Dealership stated that the purge solenoid needed replacing and they wo My fiance brought my vehicle in several weeks ago for a check engine light on. Dealership stated that the purge solenoid needed replacing and they would order the part. Several weeks of no contact, we have to chase them down to get an answer as to when the part is in. Once it finally WAS in (a month later), we scheduled an appointment for 8:30 as we were told the work would take 3 hours for the replacement plus a state inspection. Bear in mind, the dealership claimed to have completed a multi-point inspection at the first visit, and listed every item as "passed." The day of our appointment, the work still isn't completed at 2PM, and we're informed that it will fail state inspection unless the windshield wipers are replaced and ALL FOUR brake pads and rotors are "resurfaced" to the tune of another $800. This after ANOTHER "multi-point inspection" in which those items are listed as "passed." Either neither of the multi-point inspections were completed, or the standards they set for passing are not actually road-worthy - or the work didn't need done at all, but they'd like another $800. Absolutely not, we'll take our money elsewhere, thanks. More
by Equinegold02
Employees Worked With
Glenn Goodrich
December 04, 2023
My friend from Tucson drove cross-country to Charlottesville in September. Her air conditioner broke and she insisted on going to Malloy Ford. She got an oil change and tire rotation as well a Charlottesville in September. Her air conditioner broke and she insisted on going to Malloy Ford. She got an oil change and tire rotation as well as an estimate to repair her AC. They charged her $285.00!!!!! MY mechanic charges $39.95 for an oil change and tire rotation. My friend was charged a $185.00 fee just for an estimate!!! Their estimate to repair the AC was $2,400+ and there is a 3% "processing fee" charged if she pays with a credit card! I am glad she waited to return to HER Ford dealer in Tucson. Tucson Ford repaired her AC for less than $1,000.00. MALLOY FORD IS A MAJOR RIP OFF. Avoid taking anything to them!!!! DON'T TRUST ANYONE AT MALLOY FORD!!!!!!!!!!!!!!!!!!!!!!!! THEY ARE THE WORST!!!!!!!!!!! More
by alexis.leys
Employees Worked With
Glenn Goodrich
April 17, 2023
I arrived at an appointment to have the oil changed and to get an inspection sticker. It took 3 hours. Last year I went to Malloy Ford in Charlottesville for the same service. it took 5 hours. Terrible cus to get an inspection sticker. It took 3 hours. Last year I went to Malloy Ford in Charlottesville for the same service. it took 5 hours. Terrible customer service. More
by wastuart3
Employees Worked With
Elliott Christian
February 16, 2023
i purchased a 2015 ford mustang from malloy ford of Charlottesville. they shipped the car down from Alexandria for me. upon seeing the car i saw the tires were low on tread. 3/32s on the outer shoulder Charlottesville. they shipped the car down from Alexandria for me. upon seeing the car i saw the tires were low on tread. 3/32s on the outer shoulder and 4/32s on the inner shoulders of both front tires. Eric was the sales manager at the time. he offered to sell me two tires before i even signed the paper work. not via the sales dept paying for it via a we owe, but me the customer pay for it. the DOT number on the tires indicated theyre from 2015 and rolled off the assembly line with the car. after showing the photos to Eric on how dry rotted they were he finally replaced them. but like Billy mays said but wait theres more! the passenger seat was so loose the whole assembly could be shaken by hand. low and behold the seat bolts were finger loose. brought it up to eric and he got that fixed as well. this is where it gets great. the car had a sticker on the window for 2 months up north that advertised the car as having heated seats. when i went to replace the seat cover because malloy hired someone who over sprayed on my seat belt buckles and left my seats loose. i noticed the seat covers came up as black. but the seats are a milled pebble color... the car came with recaros (all black leather) yet somehow theyre advertising this car with heated seats. their fall back is another company makes the window stickers for them. and that they never advertised it with those options in cville. that stickers fine print apparently covers omissions from that sheet.... omissions would info withheld not falsely advertised. hence the definition of the word.... when a company needs to fall back on the fine print cause their sales model is that of Mathilda's father from the movies then you know something's wrong mistakes happen in any industry/business but this many in a row aren't mistakes. they are lack of integrity and work ethic. And when I come to a dealer to get copies of my paper work I shouldn’t be met with so much hostility for asking to get copy’s. Of paperwork they’re required to give me if I ask. And keep on file for 5 years. I asked for two papers and had a sales manager attempting to explain omissions to me. I didn’t even ask to speak to him. I asked for two papers and had to hear xx about how I lost them. I could lose those papers every week and they still have to keep them on file More
by tyler.cooke96
Employees Worked With
Tina Smith, Ken Beauvais
January 03, 2023
The worst the service writer and manger they charge my mother in law $1800 to fix her car and we picked it up on Thursday and it broke down on Saturday with the same thing it went back and they had it for mother in law $1800 to fix her car and we picked it up on Thursday and it broke down on Saturday with the same thing it went back and they had it for over 2 months and never could get it fix so I had to get it and take it to another shop they told me they couldn't find a part that was $600 but they could get her old one remanufactured for $100 when we went to pay they charge us $600 when ask we were told they found another one but they had already told me they had sent ours off to get it done I thought I could trust these people but I guess NOT !!! More
by Bubba
Employees Worked With
Mike (Service Manager), Glenn Goodrich
November 30, 2022
Awful customer service and terrible service department. Don't trust these people with your car. I called after being stranded by my parents' 2017 Ford Fusion and being forced to have the car towed there, a Don't trust these people with your car. I called after being stranded by my parents' 2017 Ford Fusion and being forced to have the car towed there, as it was the closest Ford dealership. I received mediocre service that day. They couldn't be bothered to have anyone on staff to assist with getting a loaner or rental under my parents' Ford protection plan, but you can bet they had salesman there! Every question I asked, they didn't know. I literally had to call a different Ford dealership to get answers. I was concerned after that, but I had hoped the service department would be fine. Things only went downhill from there. The car was starting in the parking lot, but wouldn't shift out of park. It would immediately go back to park when trying to shift to drive. There was an error message stating "shift system fault" or something to that effect. When I looked that up both online and in the manual, it said to contact a Ford service center. It appeared that something was going on with the transmission or shifting electronics from what I read. I called my preferred dealership (not Malloy) and they agreed that given the message, it was something that wouldn't be able to be fixed in the parking lot, thus the tow truck. Monday rolled around and Malloy looked at the car. They advised that it was a simple fix: a new battery! I expressed my frustration that a tow truck had to be called for something like that, since I could have jumped the car and avoided all this headache. I expressed my disbelief multiple times that a battery caused the "shift system fault" error. Paul at Malloy insisted that it's common and they see it all the time, and assured me multiple times that it was the issue. I did additional research and found that this can happen, but it's actually rare, not common as he had stated. There's normally something else going on for that error message to appear, but there is a possibility that the low voltage did cause it. Since Paul was so confident that the issue was fixed with a new battery, I took my dad to the dealership to pay and pick the car up. The VERY next day, the same exact thing happened. My parents received the "shift system fault" error. They immediately called me, as they are elderly and I handle a lot of their affairs for them. They also needed me to leave work to come pick them up, since the car was messing up yet again. I immediately called Malloy to inform them that they were incorrect about the battery and to express my frustration that I tried to tell them I didn't believe it was the battery before. Paul didn't even apologize. He said "bring the car back." He didn't care that it wasn't fixed the first time, even after I called to have a conversation with him about why I didn't believe it was the battery. He didn't care that this would involve another tow truck bill. He never even apologized until I told him how livid I was that he couldn't even say sorry for this. Paul also started being petty and spiteful by saying that he won't talk to me because the car isn't in my name. Seriously? What kind of top secret car info is he planning to give out? This was AFTER he called my mother who told him to call me!!! How outrageous is that? I was also transferred to David, who I believe is the service manager. I left a voicemail for him explaining the situation this morning and asked him to call me back asap. I waited all day, but he couldn't be bothered to call me back. I did not have the car towed again to this dealership after all this, and I don't suggest that anyone buy from or use this dealership for service. If you have to use a Ford dealership for anything, Madison Ford is your best bet. Madison Ford didn't even have the car, and they went above and beyond to answer all of my questions about the car itself (the error message), the protection plan, and the logistics of getting it towed. The difference in the way I was treated when asking the exact same questions at these two dealerships was night and day. Avoid Malloy at all costs. More
by Shana
Employees Worked With
Paul, David
November 29, 2022
Bought a used car a few months ago that was throwing up Check Engine lights. Brought it in to check out under warranty, they said they couldn't do it then but they set an appointment for the next week. Bro Check Engine lights. Brought it in to check out under warranty, they said they couldn't do it then but they set an appointment for the next week. Brought it in for my appointment only for them to say "well it's a hundred miles over warranty now, we can't do anything". It was absolutely below that when I made the appointment. I knew they were going to try to screw me and there it was. Avoid them at all costs. More
by iamtalby
Employees Worked With
Paul
June 08, 2022
Malloy Ford has the worst service department I have ever seen. Good luck trying to someone. I have tried multiple times during the day to reach someone. On the few times I did manage to reach someone, th seen. Good luck trying to someone. I have tried multiple times during the day to reach someone. On the few times I did manage to reach someone, the response was the ONE person could schedule someone was not at their desk. On 31 May, went online to schedule an appointment, the next available appointment was the 23rd of June. Yes, nearly a month out. I went to Madison Ford, and got an appointment two days later. The service at Madison Ford is where it is at and what Malloy should be doing. Had I known the service at Malloy was so bad, I never would have gotten a vehicle from them. More
by steve jackson
Employees Worked With
n/a
May 16, 2022
Do not expect this dealership to honor a warranty issue for auto defect or value loyal purchases over the years. This is 4th or 5th vehicle "new" purchased through them. They hop and skip all around warran for auto defect or value loyal purchases over the years. This is 4th or 5th vehicle "new" purchased through them. They hop and skip all around warranty in every way and the service manager Glenn is a joke and will pass you off to his arrogant service advisor Paul who thinks he knows everything about vehicles. They assume you know nothing about vehicles and try to tell you the stupidest crap they can pack in a sentence. So long story short they are the only ones who service my vehicle at all and the last to touch it as I purchased a maintenance plan through them. So going up the highway my front end starts vibrating and shaking in the steering and I hear a noise and before I can attempt to stop traffic behind me and in front the front end drops and the wheel on the front passenger side comes completely off the vehicle as the vehicle front end drops to the ground. The brakes completely fail along with collision assist and a hill assist failure. I had to run the truck into a ditched embankment to stop the truck, luckily no injury or real harsh body damage or any other vehicles involved. Of course all the wheel studs are gone upon inspection. So I called the normal lines and talked to Malloy and they had me call A1 towing to tow out to them and they would call me after they looked it over that when it got there. I heard nothing from them so called the next day and talked with service manager for two days, they never call to update you. Then upon calling again I got the arrogant service advisor who said he was dealing with it now and his manager was not involved and I couldn't be transferred to him. His story was that someone must be out to get me and loosened up my lug nuts. He also said the brakes fail if the wheel comes off, so that is all normal. I told him that was the dumbest thing I have ever heard and I have been around vehicles my entire life and that no one was out to get me. He had an arrogant know it all rude attitude from A-Z. They told me I need to file with insurance. They gave me a what they claim to be a rough estimate of almost $4300 and said some parts will need paint. Funny that all the parts are mechanical (Ball joint, control arm, hub assembly, rotor, caliper, steering knuckle, backing plate, wheel, 2 tires, 6 lug nuts, 2 ball joint nuts, 4 hub bolts, axle nut) so what needs paint?..Also strange that I need a ball joint the part that will fail and cause a wheel to pivot and fold. I have loyally purchased vehicles from here over the years and honestly the sales department is great. The service department as a whole is horrible and dishonest and an absolute joke. After this I will never purchase a vehicle from here again or let them maintenance my vehicle in any way. I have reached out to Ford Headquarters, my insurance, and will probably be talking with an attorney. Of course Ford headquarters is useless well we really have to go with what dealership says. Never mind the track record of them hiring non experienced mechanics and anybody who holds a certification saying they passed a test that says they can work on vehicles. Have heard horror stories about this, but my first experience with it. Well other then my truck calling for full synthetic oil and they just use a blend and bill ford for the full package. Truck is still under the bumper to bumper warranty and I even brought the extended warranty which will obviously be useless and a waste of money with this group. Beware of where you deal with and their false claims. Like I said the sales department has always been great but the service group is making a mockery of this place More
by andrew86
Employees Worked With
Paul Bernin
