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Manly Honda
Santa Rosa, CA
14,169 Reviews
We're the first Honda Dealership in America and with that comes a certain amount of pride in how we do business. We care about our customers and want to establish a relationship that not only runs the life cycle of one vehicle but the life cycle of all their vehicles! Manly Honda, For the Roads of Your Life!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 AM
Sunday Closed
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Showing 14,169 reviews
December 12, 2019
Very dissatisfied In the past you use to receive a car wash and tire rotation with a standard oil change service.A few years back the car wash was eliminated and now th In the past you use to receive a car wash and tire rotation with a standard oil change service.A few years back the car wash was eliminated and now the tire rotation is an additional $30. So sad greed has overcome your dealership. I was told I needed a air filter for the cabin and engine. I'm no mechanic so I had you install the engine filter but opted to you tube the cabin filter installation and did it myself in one minute which you were going to charge $60 for labor. Your welcome to check your records but I have been a loyal customer , I have purchased 3 new vehicles and serviced all of them at your dealership.The fact that you claim to never make any money on the sale of a new vehicle I've always found hard to believe but when I see how much profit is in a simple cabin filter change I seriously doubt your words. I will no longer service my vehicle at your business in the future. I'm sure the past services and purchases I have made have gone to furnish the new remodel of your dealership. I do understand businesses need to make a profit but when your gouge people you loose credibility More
by stevenkingwell
Verified CustomerEmployees Worked With
Katie
Helpful December 12, 2019
Great, Friendly Service This is a very efficient and customer friendly service center. Jose Rocha is a very good communicator and explains in detail all the service needs of This is a very efficient and customer friendly service center. Jose Rocha is a very good communicator and explains in detail all the service needs of my CRV including any recalls that might apply. More
by BILLINSR
Employees Worked With
December 11, 2019
Bummer for this appt. For this appointment that was on a Friday, I was texted a little after 4 pm that an automobile part (hose) did not arrive that was necessary to comple For this appointment that was on a Friday, I was texted a little after 4 pm that an automobile part (hose) did not arrive that was necessary to complete my service request. Was set-up with a loaner car (which is expected), since my service was not totally complete. There was a last-minute scramble to provide insurance documents as required for the loaner car. Was texted that the car would be ready on Saturday, but that was delayed due to some other car jobs and only one master tech available. The car work was completed on Monday. I was given a 20% discount, but that's only 5% additional above the 15% coupon that I presented at the service write-up that morning. Honda should contact me sooner that the hose did not arrive, rather than in the 4 o'clock hour. More
by theq
December 11, 2019
Great service Mark was wonderful and gave me great customer service! I was super stressed out and he made everything run smooth with my civic and kept me in the loo Mark was wonderful and gave me great customer service! I was super stressed out and he made everything run smooth with my civic and kept me in the loop. More
by MCARTHUR_DARLENE
Employees Worked With
Mark Winkler
December 11, 2019
Always a fast and great service. Everyone is always so friendly especially Chris Reid. Working in the dealership service industry for a few years myself, I know it's not always easy t Everyone is always so friendly especially Chris Reid. Working in the dealership service industry for a few years myself, I know it's not always easy to keep smiling and stay punctual. But appointments at the service center here go so smooth and everyone is helpful and pleasant making the whole experience a great one. I'll definitely keep coming back. More
by KIAUNNA.VELLES
Employees Worked With
Chris Reid
December 11, 2019
Good Service I was satisfied and well updated while my vehicle was being repair, I did get a loaner vehicle, so I didn’t have to wait . Overall good service. I was satisfied and well updated while my vehicle was being repair, I did get a loaner vehicle, so I didn’t have to wait . Overall good service. More
by MAURYZYO_T
Employees Worked With
Tracee Olibas
December 11, 2019
Easy fast Fast had to go to work took Uber to work lady the car came back the light was off starts fine. Dropped in got it done that day great Fast had to go to work took Uber to work lady the car came back the light was off starts fine. Dropped in got it done that day great More
by CHRISTYCISTONE
Employees Worked With
December 10, 2019
Oil change, tire rotation Staff was very friendly and informative. Wait time about an hour and a half. Ive taken my cars to Manly for service for years because i trust them. Staff was very friendly and informative. Wait time about an hour and a half. Ive taken my cars to Manly for service for years because i trust them. More
by ELLESOTO
December 10, 2019
Tire repair on short notice with no appointment I needed a tire repair ASAP after I noticed a large screw embedded in my left rear tire. I did not have an appointment, and it was a Monday afternoon I needed a tire repair ASAP after I noticed a large screw embedded in my left rear tire. I did not have an appointment, and it was a Monday afternoon after a big rain storm. Mary Beth at the Customer Service desk jumped right on it and found service advisor Tracee Olibas to help me. Tracee worked very hard to get me in and out of the service bay as soon as possible. A big "shout out" to Mary Beth and Tracee for all their help in getting me taken care of ASAP on short notice with no appointment. I really appreciate that! More
by Jim Quinn
Employees Worked With
Cory McMurray, Jonathan Canseco, Tracee Olibas
December 10, 2019
Great experience Jose Rocha is always helpful and always friendly and great customer service. I have had a great experience and never have any complaints.He always exp Jose Rocha is always helpful and always friendly and great customer service. I have had a great experience and never have any complaints.He always explains everything and answers my questions. I have had bad experience in the past with a service advisor in the past, I learned my lesson and Jose is my go to person for any questions. More
by JWISIN.CORRALES4
Employees Worked With
