Maple Hill Auto Group

Subaru Driver This is not my first dealing with this dealership. I've been a long term customer in both buying and leasing new cars as well as using their service This is not my first dealing with this dealership. I've been a long term customer in both buying and leasing new cars as well as using their service department. Matt Williamson has been my salesman for all the cars I have gotten from Maple Hill. I've kept with Matt as he is extremely good and we have a great relationship. Even if I have a question or concern and Matt isn't available all of the salesmen are very good and more than willing to help out as needed. Greg Vinstra(New car Sales Manager) is always around and checking to make sure if any customer/client is in need of any assistance and if so he takes care of it or finds the correct person to help solve the concern. I have owned or leased appx 10 Subaru's from this dealership in the past 30 yrs and I've never had a concern or problem that wasn't immediately and properly taken care of to my satisfaction. If you're looking for a vehicle in a brand that Maple Hill Auto carries, I would look no further. Can't do better than Maple Hill Auto Group. More

Great after sale service The dealer has a nice waiting area and friendly staffs. Their service is relatively fast. I had a problem with my battery drain and they replaced the The dealer has a nice waiting area and friendly staffs. Their service is relatively fast. I had a problem with my battery drain and they replaced the battery for me. More

Comfortable experience I was given periodic updates from Miisty. Everyone was courteous and friendly. Clean bathroom. Overall a good experience. I will return for serv I was given periodic updates from Miisty. Everyone was courteous and friendly. Clean bathroom. Overall a good experience. I will return for service when needed. More

Great friendly service!! Great service from Cassandra! Very friendly and knowledgeable. Bob who I bought the car from still recognizes me and always greets me when I come in! Great service from Cassandra! Very friendly and knowledgeable. Bob who I bought the car from still recognizes me and always greets me when I come in! More

LOF and Tire rotation Misty was very good about explaining what was needed and what should have been done on my last visit. No one had ever mentioned to me what was needed Misty was very good about explaining what was needed and what should have been done on my last visit. No one had ever mentioned to me what was needed to be done on a 60,000 mile check-up or what the cost would be. If this had been done, I could have prepared for this amount of work financially. More

Friendly service Thank you for hiring and keeping Steve. He only hears from us for oil changes (so far!) but he remembers who we are, what we drive, and is so darn fr Thank you for hiring and keeping Steve. He only hears from us for oil changes (so far!) but he remembers who we are, what we drive, and is so darn friendly and informative. Thank you STEVE! More

Service was great Great service and employees. I don’t have any complaints from the purchase of my vehicle or from the many times I’ve had service. Great service and employees. I don’t have any complaints from the purchase of my vehicle or from the many times I’ve had service. More

Supportive and Helpful I purchased a car out of state and the service department was kind to do a short test drive of the car to look at one of my concerns before committing I purchased a car out of state and the service department was kind to do a short test drive of the car to look at one of my concerns before committing to a full inspection. They have also been easy to work with when setting up service appointments and do the work in a timely manner. More

A Company That Truly Cares About Their Customers I reside out of state so when I am in Michigan I. Ring my vehicle to Maple Hill. When I called, Amie was so kind and accommodating to my needs; she re I reside out of state so when I am in Michigan I. Ring my vehicle to Maple Hill. When I called, Amie was so kind and accommodating to my needs; she really puts customers first. Then when I arrived I was greeted with all smiling faces. The girls down in service are simply amazing. More

Repeat repair with no accountability Had my 2013 VW Passat in for a second time to replace the heater core. Last fixed in Feb 2017 for the exact same issue. Car was fixed quickly which Had my 2013 VW Passat in for a second time to replace the heater core. Last fixed in Feb 2017 for the exact same issue. Car was fixed quickly which was appreciated and the correspondence was good from Mike Huffman. Upon going in to get my car, however, the Service Manager, Steve Westra, took no accountability to offer a discount, credit, or to take the lead in contacting VW directly about what appears to be poor quality parts (to have failed so quickly again). I stated that if I was charged in full that VW would lose a customer. We have bought 2 vehicles through MH and have 3 upcoming drivers. $700 was the total bill. I was told to call VW and take it up with them. Seems to me MH loses on this long term.....certainly wasn't my intention but I'm glad I have a choice and can move on from them. I have told my friends and family about this disappointing experience. Integrity and values matter most to me. Jason Heystek More