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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

December 09, 2020

Excellent service call; professional, friendly people, the job was completed promptly and without surprises. Despite pandemic precautions I felt safe and valued. Great work team! More

by SAILORPHIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Steve Nutt, Cassandra Westfall, Andrea Darnell
Dec 09, 2020 -

Maple Hill Auto Group responded

We're happy that you received such excellent care in our service department. If there is ever anything else we can do for you, please let us know. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@yahoo.com

December 09, 2020

Everything went perfectly as planned. Thank you. Kelsey was very nice, facility was clean and had ample amount of sanitizer and clean pens to use at the cashier. More

by AARON.INGRASSIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Dec 09, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear that you had a good experience here in our service department with Kelsey. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

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December 09, 2020

Not impressed with communication and information given in regards to the issues with my vehicle. I’ve gotten more information from the national helpline than Maplehill. More

by REVFAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Che Lopez
Dec 10, 2020 -

Maple Hill Auto Group responded

I am sorry to hear that you did not have the best possible experience at Maple Hill. I would be happy to look into the matter for you; please email me or call me at your convenience. I am in the office Monday-Friday from 7:30am-4:30pm. I look forward to hearing from you soon. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

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December 09, 2020

due to a warranty dispute with endurance, I returned to maple hill for a print-out of a needed repair. although it was eventually denied, kelsey went out of her way to help me out. it's this kind of serv More

by 56plymouth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Dec 10, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us. We are thrilled to hear that Kelsey was able to work things out for you with your vehicle. Please let us know if you need any assistance in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

December 09, 2020

Maple Hill Subaru in Kalamazoo, Michigan always gives me wonderful service. They are prompt, professional and thorough. I do not currently know the names of anyone at the dealership. More

by VINCE.TORANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Andrea Darnell, Kelsey LeRoy, Hannah Seal, Che Lopez
Dec 10, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave a review for us, we appreciate it. We are thrilled to hear that you continue to have wonderful service at Maple Hill. Please let us know if there is anything that you need in the future. Amie Freeman Customer Support Specialist 269-342-6600 afreeman@maplehillauto.com

December 08, 2020

Everyone was friendly and on task. Couldn't be happier with my experience. more words to get to minimum even though I'm done writing More

by ELLEN.LEITHOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Darnell
Dec 08, 2020 -

Maple Hill Auto Group responded

Thank you for your review! We really appreciate you taking the time to tell us about your experience. If there is ever anything else we can do for you, please, let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 06, 2020

Nick was very knowledgeable about the vehicle we were interested in / purchased, available offers and programs. He laid out the purchase process clearly and helped us through it. He thoroughly explained More

by BEMO76
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Nick Hodgson
Dec 07, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here with Nick in our sales department. I hope you are enjoying your new vehicle. If there is anything else we can do for you, please feel free to reach out anytime. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

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December 06, 2020

Dempsey Bluman is exceptional- courteous, professional, reliable, works diligently to give satisfaction. Extremely helpful, a pleasure to work with. Dealer tradeup advertising is inaccurate, misleading. More

by KKARNES1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Victor Heckman, Dempsy Bluman
Dec 07, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear that you had a good experience here in our sales department with Dempsy. I apologize for any inaccurate advertising, I am unfamiliar with this area of our dealership. I will refer this problem to my manager and the sales manager. Please let us know if there is anything we can do for you. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

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December 06, 2020

Bruce, called me to see if I was enjoying my car. And YES I AM. And Iam get my oil changed there, with Steve. I thank you all for being kind and thoughtful. And calling me about my tail light. Thank you an More

by PAULACHAPMAN16G
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Bruce Balestri, Steve Nutt
Dec 07, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am so happy to hear about your great experience here with us. We look forward to seeing you on the 16th. If there is anything else we can do to assist you, please feel free to reach out. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600

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December 05, 2020

Dempsey did a great job with all our multiple questions. He was not pushy and was agreeable to all our requests. I really feel they could of put a tow package on the car as part of the deal but that was ou More

by YARGERH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Dempsy Bluman
Dec 07, 2020 -

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear about your great experience here with Dempsy in our sales department. I apologize for the inconvenience of not being able to add a tow package on to the purchase of your vehicle. If there is anything else we can assist you with, please don't hesitate to call. Morgan Tassell Customer Service Representative mtassell@maplehillauto.com 269-342-6600

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