I came in nervous ,as anything can happen at car lots and dealerships. 40 yrs ago dropped the tranny one mile from the car lot where I just purchased the" excellent running car". I was so happy with my experience here at Mark Mitsubishi. I love the way the shop itemizes everything they see to let me choose if I truly can afford this. 128 point inspection when so many lots only did a 50 point if even that. I feel I got a great deal and I feel comfortable because the 128 point inspection is so thorough with photographs.The Floor manager ,forgive me,think his name is John,calm sharp looking guy with beard, was just friendly and easy to work with,the first welcoming face I saw when they opened their doors, he explained my van in detail then passed me off to a wonderful saleslady Tina Waller. Numbers and warranties all well explained by Alissa was smooth and steady,shes calm and pleasant, which is a wonderful fit for a credit/finance person. Comfortable is how I'd describe my experience. Would I shop there again ? sure I would ! Fingers crossed the van now does as well as it looks, and it does look good !!! It was a good day, Thank you.