Would I recommend this dealership to my friends?? Not at all!! DO NOT GO HERE!! So I was online looking for a Jeep and found one at a great price. This is awesome, I thought. So i emailed the dealership to make an appointment to take it for a test drive...was able to make an appointment pretty easily. Great, step one down. So about 30 minutes before my appointment (on my way to the dealership) i received another email telling me that a salesperson would have my Jeep pulled up front ready for me to go. Awesome. Pulled into the lot and guess what...no Jeep. Found a salesperson to get it. They had NO CLUE as to what vehicle i was there for. Took us 10 minutes to locate the vehicle, another 5 minutes to find the key for it and another 10 minutes to locate and pit on the dealers tags on the vehicle. Then two of the salespeople then wanted me to drive it OFF OF THE CURB myself, into semi-heavy traffic because neither one of them could drive clutch. I refused and made them go back in to hunt for the key for the other Jeep parked behind the one I wanted which took another 5 minutes. Time spent so far: 30 minutes and I still hadn't been able to actually drive the thing. Finally located the other key, moved the other Jeep out of the way so I could back the one I wanted out and be on my way... nope. Backed out and happened to look down and saw that it was TOTALLY out of gas. Had to pull up to the service bay and holler (politely of course) at some guy just standing around. Got my original salesperson to get the gas card and hop in with me to go get gas and to be on our test drive. Fairly uneventful test drive. Got back to the dealership to start the process of owning my Jeep (my very first BRAND NEW Jeep). Sat down at the salespersons desk to run some figures and the price that they quoted me appalled me... it was NOWHERE close to the price that I had seen, and was only a few hundred dollars less than MRSP. They told me 5 times that the reason the prices were so different was that the price that I had seen was with EVERY single rebate and incentive taken off. After over an hour of talking (mostly sitting waiting on the salesperson) insisting on the price that I had seen online, talking to two different salespeople and only coming down $1000 more did I get up and walk out of the dealership. Total time spent: over 3 hours. Now, at some point in that hour of talking, I asked one of the salespeople as to why the MRSP and the e-price were so different... they looked right at me and told me that Jeep makes them advertise that way and that if it was up to them it would be different. Sooo, 3+ hours and I drove home in the car that I drove there in. Once getting home, i sent an email to Jeep explaining a little about what happened. About an hour or so as I was sitting in the couch and watching tv that my phone rang. Jeep had actually called me back!! The lady from Jeep told me that they DO NOT make the dealerships advertise any certain way and that it was up to the dealership as to how they advertise vehicles. I was a little bit speechless. **On top of all of this, I dealt with four different salespeople/dealership people, and none of them were very professional, and three of them were quite rude to me a few times in my interactions**This all happened about five days ago, and they have not contacted me in anyway**Needless to say, Marlow will NOT be getting my business for this and probably any future purchases that I may want to make. I am just glad that I did not travel any great distance to go here!! I apologize for the lengthy review, but I certainly hope that everyone has read it and that I can help somebody else from having the experience that I did.
Concerned, slightly ticked off customer.