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Marshall Motor Company Inc. - Service Center

4.3

35 Lifetime Service Reviews

3500 S 9th St, Salina, Kansas 67401

35 Reviews of Marshall Motor Company Inc. - Service Center

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August 11, 2018

"Worst service department experience ever!"

- charles

Lucas Adkins, service manager at Marshall Nissan, was awful. He was condescending and disingenuous from the start, and then went down hill from there. After hours of trying to deal with him and the incompetent staff there, I had my vehicle towed to Orr Nissan in Wichita, who did a fine and fast job of getting me back on the road. Then, all attempts to contact the General Manager, Jason Stroda, went entirely unacknowledged. It is apparent that the people at Marshall Nissan, from top to bottom, don't know how to treat people or even give a s___ about the customer. Do yourself a favor and go to Orr Nissan in Wichita and bypass Marshall Nissan in Salina altogether. Charles Spiller

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Recommend Dealer
No
Employees Worked With
Jason Stroda
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Customer Support
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Lucas Adkins, service manager
December 16, 2017

" Friendly and Fair."

- Jumbo

Oil change turned into a new car when I visited Marshall Motors today because of the honest and open treatment I received from Arthur Fair.

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Recommend Dealer
Yes
Employees Worked With
Arthur Fair
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 27, 2017

"Service department is terrible"

- Mattsullivan

So this starts with my roof leaking around a window seal. I called to have the issue looked at and another issue of something popping now let me say my truck is a 2013 ram 1500 with 48k miles on it. They gave me an appointment at 1pm I work a lot and my wife took it in 20min early just in case they would be able to look at it sooner.... not the scenario that played out. She gave the keys waited for an HOUR before asking if they would get to it soon they said 15-20 min wth it's an appointment get to it when you say you will they didn't end up getting to it for an 1hr and 40min after my appointment just to say they couldn't find the popping sound and my window has to be done somewhere else outta pocket since my warranty is over I'm sorry my pickup is leaking around a faulty seal from factory fix your mistakes!!!! They definitely lost my family's business

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Recommend Dealer
No
Employees Worked With
Service department
March 26, 2017

"alignment & balance"

- jeepers

Excellent people to work with. They were very friendly and helpful, and did excellent work. The work was finished in a very timely fashion. Very pleased with Marshall motors.

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Recommend Dealer
Yes
Employees Worked With
Derek Duncan
March 25, 2017

"2007 dodge truck"

- dodge

lost wheel bearing, melted rearend housing, broke axel, was hauled to marshals. Marshals helped me find a rearend housing, and replaced it for me so i could get on my way to south dakota. excelent service.

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Recommend Dealer
Yes
Employees Worked With
Roy Behanna
February 28, 2017

"Couldn't be happy!!"

- Iibought a Nissan!!

I had an amazing experience!! The price and interest rate they were able to get me was far better than originally planned!!! Everyone within the dealership was friendly and very welcoming!!

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Recommend Dealer
Yes
Employees Worked With
Casey Dickerson, Ussrey Sean
February 08, 2017

"Great Experience."

- larryb

The service staff is excellent. They are informative, do not do anything without your permission, they even fixed a recall issue while I was getting my oil changed.

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Recommend Dealer
Yes
Employees Worked With
Jacquie Aytes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Roy Behanna, Derek Duncan
February 05, 2017

"Awful Service Always"

- KJS0789

Let me start by saying that 1) I would give 0 stars if I could, and 2) I would NEVER buy a vehicle from here; I bought my 2015 Jeep Cherokee from Olathe DCJR, but since I'm from Salina I'm forced against my own better judgement to come here for service. I have too many bad experiences to count with this service department. First off, when you call you get transferred to the service department and then sit on hold because they never answer their phone when you call. If the front desk lady asks you to leave a message, don't fall for it, they will probably never call you back. But that may not be service departments fault, the front desk doesn't seem to know what's going on half of the time either, and your message was probably lost in the clutter. Just keep trying and trying to call back until they finally do their job and answer the phone. If you manage to get them to answer they probably won't have any time to work on your car for the next couple of days because they are slow and like to take their time, so plan on at least waiting a couple days to get your vehicle looked at. When you finally bring your vehicle in, don't expect to be greeted by anyone, even if you stand around looking confused and not knowing which, of many, glass cubicles or hallways to walk down. Unless you go up and verbally bring attention to your presence, they will walk past you as if you don't exist. When you make the first move, don't expect them to look up and smile at you either. If you haven't taken your business elsewhere by this point of time, you may actually get some work done on your vehicle. They will give you a time when your vehicle should be done. Disregard it, because it won't happen. Plan for much later (remember, low expectations)! Also, they won't call you when your car is finished. Instead they like you to play a guessing game and decide for yourself when you think it is done. But make sure to check before 5oclock because they seem content with leaving you without a vehicle, even if work was completed in morning, for another night. Finally, once you go get your vehicle, it will probably still be broken with the same issue, or in my case a brand new issue that they caused. Yay! I left them my Jeep Cherokee Limited because my 4 wheel drive service light came on and I was losing rear differential fluid. I live out of town where I go to school and had to get back seeing that it was the middle of the week and I had class. At first they would not give me a courtesy vehicle because "we like to keep them local," which is troubling to me because people rent vehicles to take on out of town trips all the time. Instead I took my mom's car and she got a local loaner vehicle from them, a standard, tiny, super basic Nissan Versa. Most other dealers will try best to accommodate their customers with a vehicle that most nearly matches the one they are leaving behind, but nope not Marshall's. My parents got my Jeep after 3 days and immediately NEW warning lights came on, this time "check engine" and "check transmission"... My dad had to drive all the way back, just to hear them say something along the lines of "it's probably nothing and they will turn off." They did eventually shut off and my parents left town to give me the car. Once they reached Manhattan the lights all came back on, the jeep wouldn't shift up into higher gears and wouldn't go over 60 miles per hour. Fluid started spraying out the back all over the vehicle and they had to stop and call for a tow truck out of Manhattan. They are currently on a tow truck back to Salina that cost them nearly $200 out of pocket (which marshall's WILL be paying for), and will be missing the Super Bowl party in Abilene that they were going to go to after getting their car back on the way back home. Marshall's was, in my personal opinion, seemingly negligent in their allowance of a broken vehicle to get back on the road at their own customer's expense. This is what my family, and apparently many other families, have come to expect out of this sad organization. (Disclaimer: it is possible that a new problem arose, separate from the previous problem, out of the blue. However, from the suspicious timing, multiple unfriendly customer service experiences, and many reviews from customers that have similar experiences, I have been led to believe that that is probably not the case here.)

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Recommend Dealer
No
Employees Worked With
Roy Behanna
February 04, 2017

"Emgerency Roadservice Repair"

- john

Excellent assistance by Roy and Jacquie for road repair and vehicle rental to assist our travels and make all of our Christmas connections from South Dakota to Oklahoma. Thank you for going over and above in helping us!

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Recommend Dealer
Yes
Employees Worked With
Jacquie Aytes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Roy Behanna
January 24, 2017

"The service was beyond excellent."

- Frank

The service was beyond excellent. They didn't go the extra mile, they went the extra two miles. They have the best transmission mechanic in at least a 10 or 15 state area.

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Recommend Dealer
Yes
Employees Worked With
Monika Efurd
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Roy Behanna, Derek Duncan
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