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Martin Kia
Newark, DE
765 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 765 reviews
March 05, 2024
Very friendly sales folks. Had a couple cars readily available to test drive. Was ready to sit down and negotiate and get to a fair price quickly. No xx. Had a couple cars readily available to test drive. Was ready to sit down and negotiate and get to a fair price quickly. No xx. More
by TNASR
Employees Worked With
Dane Tjaden
Helpful March 03, 2024
Vernon was super responsive and very helpful through the process. I would recommend him to anyone. process. I would recommend him to anyone. More
by deboefs
Employees Worked With
February 26, 2024
Stephanie was wonderful. Walking us through what could’ve been a nerve-racking situation because my daughter had totaled her car and we were scrambling to get her safe reliab Walking us through what could’ve been a nerve-racking situation because my daughter had totaled her car and we were scrambling to get her safe reliable transportation. Being a Kia owner myself, I suggested to my daughter we get her a Kia as well. I trust the vehicle. It never breaks down on me, and more than that mechanics tell me that they rarely see them in their workshops due to a mechanical failure. More
by Annacline62
Employees Worked With
February 25, 2024
This is my third consecutive vehicle with Martin Kia (previously to that one with Martin Honda) and never had an issue. Everyone I have dealt with has been courteous, honest and knowledgeable. I am espe (previously to that one with Martin Honda) and never had an issue. Everyone I have dealt with has been courteous, honest and knowledgeable. I am especially grateful to Vernon Sharper, who has helped me with my questions about the vehicles and making me very comfortable on finalizing the deal. If I have any follow up questions after receiving my new vehicle, Vernon is always happy to help me. Vernon is a true asset to the Martin Kia team. More
by apdrolet
Employees Worked With
February 18, 2024
Had a great experience from start to finish. Vernon was extremely patient and knowledgeable and answered all of my questions. Vernon was extremely patient and knowledgeable and answered all of my questions. More
by JosieStimmel
Employees Worked With
February 17, 2024
I would never purchase from this dealership again. I encountered several problems throughout the buying process and after. I made several attempts to speak with management about these assorted issues, I encountered several problems throughout the buying process and after. I made several attempts to speak with management about these assorted issues, but they never answered their phone or returned calls even though I left messages requesting a call back. Even when I was in-person at the dealership, the managers refused to speak to me directly and only communicated with me through the sales associates. To name a few issues: (1) Kia was supposed to complete all the paperwork with the DMV to retain my license plate and they didn't. They also waited until the literal last day I could go to the DMV to retain it myself to inform me of this. This resulted in me almost losing my vintage black ceramic license plate. (2) The financial guy, Will, blatantly lied to me about what the standard warranty covers and convinced me to buy the extended warranty. I absolutely would not have purchased it otherwise considering both the standard and extended warranties actually cover the same time span. (3) Will told me that the extended warranty and tire warranty information would be in my vehicle after purchase, but all I was provided with was the sales receipt. They did not provide me with the contract and have been refusing to give it to me for months. The sales receipt mentions that the warranties will be voided if you don't follow the buyer responsibilities section of the contract. How is anyone supposed to follow those rules and maintain their warranty when the dealership is refusing to provide the buyers with the contract that lists what these rules are? (4) My car was sold to me with damage that went unnoticed on my part prior to purchase. I made the salesman aware as soon as I noticed and he promised to look into getting it fixed, but never got back to me and then ignored my texts when I tried to follow up with him on it. He also ignored emails and did not answer his work phone. His voicemail box is also constantly full, so you can't leave a message. If you plan on trading in your vehicle, be aware that they are going to low ball you. It was by far the lowest offer I received for my vehicle and it was borderline insulting. My trade-in was in near perfect condition and looked (and smelled) practically brand new. Trade your car in pretty much anywhere else if you want to get what it's really worth. More
by jeanjohn93
Employees Worked With
February 11, 2024
While I don't enjoy the car buying process, this one wasn't as drawn out as some has been. Feature review less than would be expected. No follow up to see how I was doing with the new vehicle or to th wasn't as drawn out as some has been. Feature review less than would be expected. No follow up to see how I was doing with the new vehicle or to thank. Unsure if I'm expecting rubber floor mats or not. More
by Ml
Employees Worked With
Dane
February 08, 2024
Respectful helpful knowledgeable friendly timely great communication informative step by step follow-up kind smiling communication informative step by step follow-up kind smiling More
by Charlotte
Employees Worked With
February 07, 2024
Was willing to work with us over the phone before we made the drive to the dealership. the drive to the dealership. More
by miradavid73011
Employees Worked With
February 05, 2024
Great experience! ! Stephanie was amazing, as well as everyone at the dealership. My family has been coming for 20+ years. ! Stephanie was amazing, as well as everyone at the dealership. My family has been coming for 20+ years. More
by Emscheiv
