So I have had my car there 4 times for the same issue and it's still not fixed. I got Tom Baker, their operations manager involved and was told that he was unhappy with how I was treated and that I should contact him directly with any issues. Today, the entertainment system stopped working in my 2016 car with 2700 miles on the odometer. I texted Tom as he requested. Rather than reply to me, he sent a message to someone, I am not sure who, calling me "your buddy Rodger." Only- he did not realize that he replied to me with that message accidentally. I have since asked him to clarify what he meant and he is ignoring me. This dealership obviously thinks it doesn't have to treat it's customers well. What they don't realize is that with NuCar Mazda less than 5 miles away, we have choices. I do not recommend this place to anyone, and I will be telling everyone I know including my clients. The best part is that in my message (screen shot attached) I mention that I may want to trade my car, offering him business as a purchase customer, and he ignored that. He preferred to be sarcastic about me behind my back. Wondering how that worked out for him.