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Martin Mazda - Service Center

Newark, DE

4.2
5 Lifetime Reviews Review Dealership

5 Reviews of Martin Mazda - Service Center

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February 16, 2021

"Wife's car was due for first service and had two recalls..."

- The Jacobs Family

Wife's car was due for first service and had two recalls listed. From setting the appointment, receiving the vehicle, performing the work and returning the vehicle. They carried themselves with a commendable level of professionalism. Have to appreciate efficiency to to which they handled the task at hand and getting our vehicle returned to us. The service department is a true asset to the dealership. Thank you for your time and and consideration, The Jacobs Family

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Recommend Dealer
Yes
Employees Worked With
Joe Novotny, Matt Crew
Feb 17, 2021 -

Martin Mazda responded

Thank you Jacobs family for the wonderful comments and 5 star review. We appreciate you taking the time to review Martin Mazda. We are honored to have you as a members of the Martin Mazda customer family. Let us know if we can assist you with anything else. Safe travels! Martin Delivers!

October 31, 2019

"Great Service Work, but Terrible Professionalism"

- Jenny

My first time getting my Mazda serviced (2 days ago). I came in for 2 recalls, and the mechanics did a great job and I was also given straight-forward suggestions about my brakes and serpentine belt that need replaced. I would have given this rating 5 stars, had I not showed up to retrieve my vehicle at the Mazda service entrance, to walk in through a cloud of smoke from the technician smoking next to the door. I also had to wait several minutes at the desk, as there was no one to be found. The smoking technician had to get the service writer, because he was on the other side of the building smoking, as well. I felt that was incredibly unprofessional, let alone the smell was disgusting.

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Recommend Dealer
Yes
Employees Worked With
John Giancoli and a mechanic?
Nov 02, 2019 -

Martin Mazda responded

Thank you Jenny for bringing this to our attention. We strive to exceed our customer's expectations. I will bring your concerns to the attention of the service manager. Thank you for your business and bringing this to our attention.

September 30, 2017

"Sarcastic, rude, unreliable"

- Macirog19

So I have had my car there 4 times for the same issue and it's still not fixed. I got Tom Baker, their operations manager involved and was told that he was unhappy with how I was treated and that I should contact him directly with any issues. Today, the entertainment system stopped working in my 2016 car with 2700 miles on the odometer. I texted Tom as he requested. Rather than reply to me, he sent a message to someone, I am not sure who, calling me "your buddy Rodger." Only- he did not realize that he replied to me with that message accidentally. I have since asked him to clarify what he meant and he is ignoring me. This dealership obviously thinks it doesn't have to treat it's customers well. What they don't realize is that with NuCar Mazda less than 5 miles away, we have choices. I do not recommend this place to anyone, and I will be telling everyone I know including my clients. The best part is that in my message (screen shot attached) I mention that I may want to trade my car, offering him business as a purchase customer, and he ignored that. He preferred to be sarcastic about me behind my back. Wondering how that worked out for him.

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Recommend Dealer
No
Employees Worked With
Matt Crew, Tom Baker
January 15, 2016

"Dissappointed "

- Jic71783

I went to the service station on Friday 1/15/16 at 4:50pm after checking the website that said would be open to 7pm to found out that in fact they are only open until 6pm. Ask if I could get an oil change an was told no that the last oil change was at 4:30. Maybe it should be advertised or posted somewhere so that customers are aware. Needless to say I wasted a drive.

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Recommend Dealer
No
Employees Worked With
Don't remember their names
November 11, 2011

"We have a Mazda 6 that is my wife's car. Recently we had..."

- ridiculous to require sign in

We have a Mazda 6 that is my wife's car. Recently we had an oil, lube and filter done at our local mechanics shop. During the job, the mechanic found an oil leak. We called Mazda of Newark, where the car was purchased, and they set an appointment for the next day. The car was repaired that day and the car appeared to have been washed. I MUST SAY, KUDOS, TO MARTIN MAZDA! Joe Novotny was a pleasure to work with. Overall this was a most pleasurable experience. Again Thanks to Martin Mazda Greg Doughty

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Recommend Dealer
Yes
Employees Worked With
1
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