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Martin Nissan - Service Center

4.3

16 Lifetime Service Reviews

5240 Golf Rd, Skokie, Illinois 60077

16 Reviews of Martin Nissan - Service Center

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November 02, 2018

"Best seller"

- Hikmat2011

This man nice and his best helper hes go the customer as far he can . So I wanna palam thank you for everything the best

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Recommend Dealer
Yes
Employees Worked With
Dwayne Campbell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : I want to thank everyone in this building
October 13, 2018

"Major rip off"

- nothappy-1964

My husband brought his 4 year old Platinum Murano in for his 60,000 mile service. He had also told them he was hearing an unusual noise that he wanted checked out. They call him to tell him that in addition to the transmission flush and 60,000 mile service ($1,100!!!!) that both front left and right bearings need to be replaced for the small price of $1,700!!! He decided not to have the bearings done there and he brought it to our local mechanic and it turned out he only needed to have ONE side done, and that only cost $400! Even if we had had to do both sides it would've only cost $800--Nissan wanted to gouge him for more than double. RIP OFF. The only reason he has brought the car there for service was the convenience of the loaner vehicles but NO MORE.

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Recommend Dealer
No
Employees Worked With
Oct 17, 2018 -

Martin Nissan responded

Dear Debby, we are so sorry for your experience with our Service Department. As you stated, our employees are exceptional. All of our pricing is published & competitive to the market otherwise we would have little to no returning customers. Independent shops that come & go are oftentimes going to be cheaper than the franchised dealers. Typically, they do not stand behind their work, offer service loaners or offer guarantees on their repairs. We offer all of that & more & we have been around for over sixteen years. We hope to be here far into the future & will continue to stand behind our work. We are one of the top-rated Nissan dealerships in Chicagoland & strive to stay there by continuing to serve our loyal customers. Please feel free to call me directly at (847)965-3460. Thank you, Carl Bauer, General Manager.

September 05, 2018

"Deceptive Practice "

- JASON 13

Had oil change on my 2011 Maxima with inspection. Turned into a $2800.00 bill. Couldn't believe what they found and went elsewhere for 2nd opinion. Nothing they stated was wrong needed to be fixed.. DON'T TRUST MARTIN NISSAN.

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Recommend Dealer
No
Employees Worked With
Chris Palmer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carl Bauer
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 05, 2018 -

Martin Nissan responded

Jason, thank you so much for your past business. As we offered on the phone yesterday, we are more than happy to go over our findings on your Maxima with our Service Director as well as our ASE Certified Master Technician with you. Whenever you work with an independent shop & use aftermarket parts, your repair will typically be less expensive. As you stated, you have had no issues with our company for the many years that you have been a customer. You can also see by our ratings & reviews that your experience is not typical. We would love to discuss this further, please feel free to call or email directly. Thank you! - Carl Bauer, General Manager

Sep 19, 2018 -

Martin Nissan responded

.

March 31, 2018

"Excellent Service"

- Monica1973

Excellent customer service. Service department was wonderful and took great care of my vehichle. Malcohm is always great to work always. Very knowledgeable and patient.

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Recommend Dealer
Yes
Employees Worked With
Malcohm Thurman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 19, 2018

"Service after the sale"

- Mgould

Met with Joe and he personally installed the floor mats I purchased at the parts counter. Great guy. Helped me understand the radio controls, and heat controls. Took his time to make sure I understood what I was doing.

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Recommend Dealer
Yes
Employees Worked With
Joe Loconsole
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Samantha Ingles
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 06, 2018

"Any dealership can sell you a car, but . . . "

- Conrad Lenckos

I drive a hard bargain when I buy any car but the long-term relationship with a dealership is driven by a their Service Representatives, and Martin Nissan's Gary Dewig's never-ending quest to delight their customers is probably the #1 reason we just bought our 3rd Nissan from Martin. The entire Martin team (sales, service and finance) are true professionals.

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Recommend Dealer
Yes
Employees Worked With
Gary Dewig
Jan 08, 2018 -

Martin Nissan responded

Thank you again, Conrad! We look forward to seeing you for your next oil change! Congratulations!!

December 12, 2017

"Great Service Once Again!!"

- JFinn841

The other day I brought my recently purchased new vehicle in to receive the scotch guard protection spray for the interior and the protection spray for the exterior. Chris in the service shop was very informative, professional and kept me updated throughout the process. The whole service was supposed to take 4 hours, so they even offered me a loaner car so I cook complete any errands. However, I decided to wait in the lobby which was fully stock with fresh fruit, pastries, coffee and other beverages. While waiting the manager Jim Pigoni came by to check to see if I was doing ok, again offered me a loaner vehicle in case I needed to run an errands, and provided me with status as to my vehicle. All in all, I was very impressed with Chris and jim Pigoni regarding their level of service, professionalism and hospitality. Both Chris and Jim Pigoni are assets to the Martin Nissan dealership. I can't wait to tell all my friends about the excellent service and vehicles Martin Nissan has to offer. J. Finn

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Recommend Dealer
Yes
Employees Worked With
Chris Palmer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Pigoni
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2017

"Amazing!"

- Ms. Chocolate Couture

Malcolm, Tom, Eric, and Nick went over and beyond! I had a horrible experience at Al Piemonte Nissan dealer!!! I came over to Martin Nissan and the customer service was above and beyond! What AL Piemonte Nissan dealer could not do and would not do for me has lost them a customer! Since they lost me as a customer, I now drive 30 minutes from my house just to have the warmest and friendliest customer service experience ever! I appreciate what they have done for me and I will continue to go there as long as I am a Nissan owner! I thank you guys from the bottom of my heart! You didn't have to do it but you did! Things could have turned out way worse than what they were, but I'm so grateful that you took the time out to help me with the issue that I had. I hold them at a high standard when it comes to Nissan dealerships! Trust and believe me, you will not be disappointed! Stop in and ask to talk to the names I mentioned above. Watch the outcome! You'll be back!

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Recommend Dealer
Yes
Employees Worked With
Tom Hoyland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Malcohm Thurman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 24, 2017

"Quick and informative "

- Graduatestudent

Everything was explained in a way that made it.easier for me to.understand. it was quick, and I had what I wanted very quickly.

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Recommend Dealer
Yes
Employees Worked With
Daniel Alonso
November 30, 2016

"Worst service experience"

- Jitin Kamdar

Whenever I call to schedule service, I have nightmare. On the web it says appointment are recommended by not required. But when you go without appointment, you don't get your vehicle within few days. You get response that your vehicle will be serviced when technician has time. I tried to book appointment on line, but its not working. No matter what time I select, it takes me back to appointment and cannot schedule appointment. When I called to make appointment, it went into answering machine. Real Nightmare.

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Recommend Dealer
No
Employees Worked With
Dec 12, 2016 -

Martin Nissan responded

We apologize your experience with our store was not to your standards. We understand your frustration and would like to make things right for you. Our Service Manager - Jim Hochberg would like to talk to you about your experience so this does not happen again. You can reach him at 847-965-3460 or at jhochberg@martinnissan.com

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