I found an ad on Ebay for a 2011 LaCrosse they were selling. I contacted the Mastria via an email and they got right back and set up an appointment. I believe the person who returned my email was Ron, the Business Manager; This was on the weekend. When I arrived at the dealership, I spoke with the receptionist; she called the sales manager who in turn call Paul Oliveira, the Sales Consultant. I met Paul immediately and we went right outside to look at the car. He had a great smile and very friendly; I felt at ease right away. We went for a test drive and we discussed not only some of the features of the car, but also he wanted to know about me. At the end of the test drive, I felt I had known him for several years; just a great guy!
There was never any pressure to buy the car. After returning from vacation, the car was ready, it was very clean inside and out. There were new plates on the car and it had been inspected. All I had to do was drive the car home.
I would highly recommend this dealership for new or used cars.
The geographical center of MA