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Matlock Ford Mercury

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1 Lifetime Review

2140 N Morton St, Franklin, Indiana 46131 Directions
Sales: (800) 987-3673

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1 Review of Matlock Ford Mercury

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August 25, 2011

"Our Ford Windstar has run fine. We've had absolutely no..."

- DeniseMChar

Our Ford Windstar has run fine. We've had absolutely no problems. We took the van in for a recall repair. Matlock Ford kept it all day. It is between 1/4 to 1/2 mile from our home. Our van didn't make it back to our home. We called and the owner's grandson came and looked at it on the side of the road and said it wasn't their fault and there is nothing he could do. He didn't bring it in. He didn't put it on a lift and have it checked, he just looked at it for 3 minutes on the side of the road and said it couldn't be their fault. We had recall repair to the back axle and the problem is in the front... but when he started describing what he did he said they were underneath the feet of the front seat. It was very disappointing and very bad business. At least call a wrecker, take it back, diagnose it and THEN bring us in to show us EXACTLY what was done during the recall and EXACTLY why it couldn't be your fault. SImply diagnosing it from 3 minutes on the side of the road isn't good enough.

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Owner's Grandson can't recall name
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