Buying process was smooth and painless. Jay Brown did an excellent job. Only complaint was the detailing crew jammed in the rear passenger floor mats backwards and reversed (left vs. right), the steering wheel center was dirty, the passenger side dashboard was dirty, and the cup holder had a coffee stain. I reinstalled the rear passenger mats and cleaned the dirty areas myself. I am impressed with the car and the Sales team, but not with the vehicle detailing crew.