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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,259 Reviews of Matthews Hyundai of Schenectady - Service Center
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May 19, 2019
Service app Great service done in a timely manner thanks againI would recommend this service center to everyone that want quality work done at reasonable prices.s Great service done in a timely manner thanks againI would recommend this service center to everyone that want quality work done at reasonable prices.so thank you guys More
by begd455
Verified CustomerEmployees Worked With
Helpful May 17, 2019
Strut fix I had to go in twice just for 1 repair due to having bought an extended service contract on my Cadillac. The 1st was to say yes the struts were bad a I had to go in twice just for 1 repair due to having bought an extended service contract on my Cadillac. The 1st was to say yes the struts were bad and get approval from said contract company saying they would fix them and order parts. Went back on 2nd visit and that's where the mess started. I asked if they were going to send it out to a Cadillac dealership to fix and was told no they would figure it out some how. They are not familiar with Cadillac only to sell them it appeared. From 8 am till 6:30pm they had my car trying to fix it. The first issue was it took from 8 am till 5 for them to get everything set and fixed. It then took from 5 to 6:30 for them to give me a print out of an alignment they did too. I received the before printout after 20 mins but to get the after one took the rest of the time (70 mins). I was told they had to put it back on the machine but they were working on another car, then my car went on but it was a big deal to strap it on right. At one point I asked Mr. Fear, another service manager how long it took to do an alignment and was told 45mins to an hour and a half. This made me very upset cause it seemed at that point yes they put the car on the machine to see how bad it was initially, but it wasn't horrible so they truly didn't do the alignment cause it took so long with putting the struts on. I was then told by Mr. Fear could I please take it up with Bob (my service manager) cause he already had a bad day. Really? I then confronted Bob and didn't get a straight yes or no if the actual alignment was done only that they were trying to get it perfect so it would show on the sheet that it was good A.k.a do the alignment then. I unfortunately have to go back here to use my warranty but if I had the choice I never ever would..Ever! More
by TBOOTH25
May 17, 2019
Awesome Service!! Professional, Courteous, and Prompt!!! Keep up the fantastic experience!! Wish I found this dealer years ago. If you enjoy feeling welcome and you are Professional, Courteous, and Prompt!!! Keep up the fantastic experience!! Wish I found this dealer years ago. If you enjoy feeling welcome and you are among friends, this is the place. More
by MUSTLIFT
Employees Worked With
May 16, 2019
Great Service Center Nick was timely on letting me know of the status of my car. He put me in a loaner so I could go on with my life with not missing a beat. Parts are o Nick was timely on letting me know of the status of my car. He put me in a loaner so I could go on with my life with not missing a beat. Parts are ordered awaiting completion. More
by adamsmith2
Employees Worked With
May 15, 2019
Great, timely service I was assisted by both Bob and Nick, both whom did an excellent job at explaining to me what services were needed/being performed as well as keeping m I was assisted by both Bob and Nick, both whom did an excellent job at explaining to me what services were needed/being performed as well as keeping my updated throughout the entire process. More
by donnymccann
May 15, 2019
service was excellent My appointment was handled in a timely manner and I was provided a loan vehicle. Service department was friendly and helpful, while answering any ques My appointment was handled in a timely manner and I was provided a loan vehicle. Service department was friendly and helpful, while answering any questions that I had. More
by BPAB53
Employees Worked With
Robert Anderson, Timmy Brunette
May 12, 2019
Two for two So far I am two for two with excellent service. I was treated with great respect and perfect communication. I especially love the video update. So far I am two for two with excellent service. I was treated with great respect and perfect communication. I especially love the video update. More
by DMARCHES
Employees Worked With
May 12, 2019
plesant The service person and other employees were friendly and helpful. I was taking care of right away even though I came in early. I did not have to wai The service person and other employees were friendly and helpful. I was taking care of right away even though I came in early. I did not have to wait very long even though there were four people a head of me. More
by LJ165
Employees Worked With
May 11, 2019
Nicholas Fear outstanding service manager I had not been to Fuccillo for two years having a bad experience with previous management right after purchasing my 2017 Santa Fe. I had to get an ins I had not been to Fuccillo for two years having a bad experience with previous management right after purchasing my 2017 Santa Fe. I had to get an inspection. Mr. Fear went out of his way even suggesting I take a loner for the next day. I lost my license somewhere and he went through the car himself trying to find it. After a lot of events everything was taken care of including 3 recalls. The point, I feel ,important was his continual polite efforts to help out. More
by freda42
Employees Worked With
May 10, 2019
Quick, friendly Service. Cost reasonable Happy with the service. Friendly. Nice waiting area. The service person kept me informed and didn’t do more than I asked so it kept the cost down so I Happy with the service. Friendly. Nice waiting area. The service person kept me informed and didn’t do more than I asked so it kept the cost down so I appreciate that More
by LTRAVISON
Employees Worked With
