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Matthews Nissan of Clay

Liverpool, NY

4.2
1,345 Reviews

3893 NY-31

Liverpool, NY

13090

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1,345 Reviews of Matthews Nissan of Clay

December 16, 2018

Noise when I step on gas Andrew was a great service advisor. I was not happy with outcome. Still makes a growling sound when I step on gas. Will call back. More

by LMARINELLI3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Trombley
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your review of your experience with Andrew. We would be happy to look into your concern again for you. Please feel free to give us a call or stop by at your convenience.

December 15, 2018

Frontier recall From the time I went on line with Sophia to checking in the service area with Ronny the staff were bevy friendly and helpful. The work was done in a r More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart, Sophia Hernandez
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you your feedback and for choosing to service your vehicle with us. We hope to see you again in the future. Safe travels.

December 15, 2018

Felt scammed when I left. I scheduled a service to make it as fast as possible. took a little while regarding the time. Then when I came in apparently my free oil changes had e More

by BFEINBERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I do not remember his name
Dec 19, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. Unlike Toyota, Nissan does not include a pre paid maintenance program. As a courtesy, our dealership includes a year of free maintenance for all customers who purchase or lease a vehicle from us. We are sorry that we could not have offered you a better experience this time, but hope to see you again in the future. If you wish to speak with us further please call Joe at (315)944-3201 or email jalberts@fuccillo.com.

December 15, 2018

Phenomenal service Zak was very informative and explained all the aspects about the car we wanted. He walked us through the car sale so it all sailed smoothly. We appre More

by ShelaynaLynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Spatola, Zak Ispahani, Samantha Hall, Steffanie Bergman, Mike Pannozzo
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for the perfect 5 star review and for your business. We hope you enjoy your new vehicle and look forward to working with you again in the future.

December 15, 2018

I will bad mouth the dealership with every breathe When a dealership does not stand behind a used car after only 2 days they suck!!! I am going to make it job to bad mouth them. More

by Joeytoast
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Osborne
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. Our records show that your concern with your newly purchased vehicle was taken care of at no cost to you. We would be happy to speak with you in more detail regarding any additional concerns you may have. Feel free to contact Joe at (315)944-3201 or at jalberts@fuccillo.com.

December 15, 2018

Fast and Friendly This is my second vehicle from this dealership and I couldn't be happier with the whole experience! Everyone there is so nice! From start, to finish. More

by Jb1230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Holleran, Brendan French
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your repeat business and for the great review! We hope you enjoy your new vehicle and look forward to assisting you with all of your future vehicle needs. Enjoy!

December 15, 2018

Impressed Great comfortable place to relax while I got my third free oil change since my purchase ! I have been buying cars here for years! Merry christmas More

by LISAMARIEBILLINGTON1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your many years of loyalty and for the great review! We look forward to seeing you again in the future. Merry Christmas to you too!

December 15, 2018

Wonderful place Everyone there is great..They are very welcoming and make you feel like family.Ronnie and Sam are absolutly amazing.great experience from buying a car More

by dsrivers2409
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart, Samantha Hall
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for choosing to service your vehicle with our team and for the awesome review! We look forward to assisting you again for any of your future vehicle needs.

December 15, 2018

Oil change and tire rotation. Don’t think they checked my tire pressure after as its uneven. Was gretted upon arrival. Friendly staff. My car was not washe More

by nancysedlak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Taylor-Netzband
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for your feedback. We are sorry to hear that your tire pressure was not checked and vehicle not washed. We would be happy to inflate all tires to the correct PSI for you and give your vehicle a quick wash as well. Please feel free to give us a call at (315)944-3200 to let us know when you will be in the area to get that taken care of.

December 14, 2018

Review Ron has been very good ever since I bought my vehicle. He is helpful and explains in detail what needs to be done. Overall I have been satisfied with More

by planglois1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronny Burghart, Samantha Hall
Dec 17, 2018 -

Matthews Nissan of Clay responded

Thank you for taking the time to leave your feedback. We are happy to hear that Ron has taken great care of you and hope to be able to offer you a 5 star worthy experience during your next visit.

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