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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.4
2,624 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 2,624 reviews

April 18, 2024

never had a problem with any of my cars and the staff keeps me well informed More

by tj401st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2024

The service people were courteous. The work was done quickly. The loaner offered was clean. More

by carlabmorrow
Recommend Dealer
Yes
Employees Worked With
Milton V, Nacca
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April 18, 2024

The employee of in the service department have great customer service and always take care of me. More

by Tracy Wallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 18, 2024

I believe the dealership did what it could but it is up Nissan engineering to solve this problem More

by Oscar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

We apologize that you are going through this, Oscar, and we share in your frustration. No one wants to be having glitches with your new radio system, and as soon as Nissan engineers come up with a fix, we will get your vehicle squared away! Please let us know if you have any other questions, and we will be happy to help address your concerns. Thank you for your feedback, and we hope you have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Anyela Martinez is one the costumers service representative she always on point on anything I need excellent service. More

by Jesus m vazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jesus! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! Anyela does an amazing job taking care of our guests - thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
April 18, 2024

Slowest service I have ever experienced. Ac Sani left an absolute mess in my vents and around my dash. More

by MCONDENTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

We can see that you are disappointed with your service, and for that we apologize. We are having service management review your visit, and a representative will be reaching out to you as soon as possible, to see how we might turn this around for you. Please know that you are already invited back, at your convenience, for us to clean up anything left behind by the AC sanitizing service. Do not hesitate to contact us if you have any other questions, and we will be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Air filter cover left off twice (5000 miles once). Service manager wouldn't do anything. More

by Craigbike2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hassett
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

Craig, we can see that you are disappointed with your visit, and for that, we apologize. We are having our service director review your history, and a representative will be reaching out, shortly. Please let us know if you have any other questions, and thank you for letting us know. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Pushy salesman. Add on a bunch of unnecessary things to your total. Very rude finance managers More

by TAYYEBMAILK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

We understand that you are upset, and apologize that things did not go the way we all had hoped. Management has reviewed your deal, and will contact you, if they haven't already. Please let us know if you have any other questions, and we will be happy to help address your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Customer service rep was awesome. However, the dealer refused to acknowledge that they have theft among their dealership. My vehicle was left at the dealership for two weeks awaiting More

by Disappointed
Recommend Dealer
No
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph Mosca
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Apr 21, 2024 -

Maus Nissan responded

We are disappointed, too, to read about your experience. We take these types of accusations seriously, and will have management review this as soon as possible. Unfortunately, we will need a little more information to be able to look up your visit. Please contact us directly, and we will be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
April 18, 2024

Essentially, the jobs I went in for wasn’t completed. I went back in the have the job finished; and I was going to be charged again for a job that was already paid for. So the experience was just not goo More

by AL_UNVERICHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Maus Nissan responded

We can see that you are frustrated, and we apologize if you've had a bad experience. We want a manager to look into this as soon as possible, but we will need a little bit more information to look up your visit, and be able to reach out to you. Please contact us at your earliest convenience, and we will do our best to address your concerns, and make things right. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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