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Max Ford Manhattan - Service Center

Manhattan, KS

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36 Reviews

36 Reviews of Max Ford Manhattan - Service Center

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November 16, 2023

Won't fix their own mistakes and want to charge me 2500-3000 after breaking a sparkplug into the head of my 2015 Mustang More

by Sdrouhard22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
June 28, 2023

Angela has gone above and beyond to help me resolve an issue! She has stayed in touch with me to give me progress updates and has even done research and digging to help make my experience less stressful. More

by Morgan
Recommend Dealer
Yes
Employees Worked With
Angela Trapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Max Ford Hyundai of Manhattan responded

Thank you so much for your positive review! We are happy to hear everything was completed to your satisfaction and look forward to doing business with you again in the future. Take care and see you again soon!

August 09, 2022

Service is incompetent. No one knows anything. They just don't care. Two months and still waiting for repairs. More

by str8husler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy, jolene, Matt Haase, Mark Smolikov, Randy Stelter
Aug 09, 2022 -

Max Ford Hyundai of Manhattan responded

Hi, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We take our customers’ comments seriously so we hope that you’ll give us a call at (785) 776-4004 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

May 14, 2022

It was an easy experience. They were very nice and made me feel valued and I important. More

by mama_scout99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Haase, Mark Smolikov, Trevor Mills
May 16, 2022 -

Max Ford Hyundai of Manhattan responded

Your positive rating means a lot to us! We appreciate the opportunity to earn your business and hope to be of service to you again. Take care!

April 02, 2022

We were told an hour tops at 3 hours we needed a loaner to leave for a few hours as I had to work for a few hours in the afternoon More

by allforkhloey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron Clements
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Max Ford Hyundai of Manhattan responded

Thank you for taking the time to share your experience! We appreciate your feedback and look forward to doing business with you again in the future. Take care!

November 04, 2021

Awesome customer service! Made the process as easy as Awesome customer service! Made the process as easy as possible, Would definitely recommend to friends and family ! More

by Kari.bravo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Haase
Nov 04, 2021 -

Max Ford Hyundai of Manhattan responded

Thank you for taking the time to share your experience! We appreciate your feedback and look forward to doing business with you again in the future. Take care!

August 10, 2021

I went in to have my car repaired….and walked out with a new car🤷‍♀️🤷‍♀️. What more can I say…lol. Wasn’t on my “to do” list for that day at all. Now I just need to learn all the features,buttons and c More

by jsb953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon Ruthstrom, Mark Sanders
Aug 11, 2021 -

Max Ford Hyundai of Manhattan responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Thank you again for your business and congratulations on your new car!

April 27, 2019

Electric fuse issue I came into the dealership with a issue with my headlights. They went above and beyond to go out of their way to help me. They did not have the part b More

by Robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Wege and Troy Woudstra
July 13, 2018

Battery Warranty work on vehicle for battery. Work was done in a timely manner and to standard. I’m very pleased with the experience so far. More

by THE29BMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Willie Thomas
April 10, 2018

Service issue Ever since I bought my vehicle after a week the check engine light has been coming on. I have brought it back on more than one occasion and Every time More

by NESTEL106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy
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