They will lie to you to get you in!!! This is my second bad experience with a Hyundai dealer in the past few years. My first experience review is under the Hyundai of New Port Richey. Recently I was in the market for a new car. I owned an 07 Hyundai Tiburon and was looking to upgrade to the new white Genesis Coupe. I found this dealership online, after swearing to never go to the New Port Richey one by my house again. I was weary about giving Hyundai a try again because of my previous experiences with them. But I decided to give them another try, maybe I just went to a bad dealership last time. So, I emailed Hyundai of Wesley Chapel to inquire about getting a white Genesis Coupe. A “Sales Manager” by the name of Chris Yates replied. I told him what I was looking to do and the exact qualities that I wanted in my car (color, accessories, interior etc.). We emailed back and forth for several days. I told him what I had to trade in, how much I wanted to spend, down payment, the whole nine yards. Here was the end of our email conversations where I basically summed everything up to clarify everything with him so I didn’t drive almost an hour for no reason:
Chris: “MSRP = $24,250.. Sale Price = $21,750 + whatever trade we can do on your trade!!! If you can stop in after work tonight.. Just ask for me.. I am one of the Sales Managers @ our store!!!”
Me: “At a price of almost $22,000 is it possible to have payments around $300/month? I cannot do a payment of more than what I pay now. $400+ will certainly not work. I have excellent credit, but not much of a down payment ($500 max). And the $10,000 owed on the trade... Just want to really make sure this is something possible so we don't waste our time.”
Chris: “From prior experience.. It should not be an issue!!! See you tonight.. Just ask for Chris Yates :0)”
With that I decided to drive to the dealership and see the car he was telling me about. It had everything I wanted. Upon arriving I had to wait for over 20 minutes because Chris was no where to be found. Finally they just got another salesman to work with me until they could find Chris. This salesman’s name was Chris also. He was phenomenal, an absolutely wonderful man. Probably would have purchased the car if I had been working with him from the start. I explained to him the prior conversation I had with the missing Chris and told him the car that I was here to see. As it turns out, the car he mentioned above did not exist. There was only 1 white Genesis Coupe on the lot and it was about $30,000. That was a little disappointing, but I test drove another color in the meantime. The test drive with the new salesman went great and I wanted to purchase the car, if they could find me the white one in my price range that Chris was talking about via email. At this point the sales people tried, unsuccessfully to find Chris again. (At this point I was almost wondering if he was actually a real person) So, the new salesman sat down to talk numbers with me. Again, I went over the exact conversation I have with Chris and even read him the emails. The salesman sat and looked at me for a second and said, “I’m not sure what he’s talking about, but that is in no way possible. He should know that. Even if we had the car he was talking about we couldn’t even get you payments below $400.” So, again I asked for Chris because everyone was looking at me like I was crazy when I told them about my conversation with Chris. Still nothing… So, since no one could help me I started to leave. On my way out I saw a salesman that I had not seen yet that day, and decided to go ask if he was Chris. He said yes he was and I told him the situation and asked if he could now help me. His response was, “Uh… I have your phone number from your emails right? I’ll call you”. And that was the last I heard from Chris. Apparently selling cars isn’t their top priority.