I scheduled my 2015 Chevy Silverado 2500 for a check engine light for 9:00 am Friday Feb. 22 to Jim Brown Chevrolet in Dade City, FL. I dropped the truck off at 7:30 am and called in at 11:00 am to check the status. I was treated by the service rep that I spoke with like I was interrupting them when I called. I was informed that they had not started to work on the truck and they would contact me once they knew something. I arrived at Jim Brown Chevrolet around 12:30 to find the truck was tested and that the DEF heater unit needed servicing. I was told the part was needed to be ordered and that it would be there on Monday, and they asked if I was going to leave the vehicle for them to repair, since it would take approximately four and one half hours to complete. The also informed me that the parts were covered under the extended warranty that I had purchased when I bought the truck new, but the system would need to be reprogramed and that was not covered under the warranty and would cost me $200.00. I explained that was the only vehicle I have and needed it for transportation. I told them to contact me Monday to schedule the servicing.
On Thursday, without hearing from Jim Brown Chevrolet, and deciding I did not want to interrupt them again, I contacted Chevrolet of Wesley Chapel and scheduled the truck in to have the check engine light tested. They scheduled it for Friday morning, so I decided to wait on it in their customer lounge. After an hour or so, the service rep informed me that the DEF heater unit needed servicing. The service rep stated that the part would need to be ordered and they would contact me when it came in. The also informed that all parts and labor was covered under the extended warranty, and since servicing would take an extended period of time offered me a rental car. The following week Chevrolet of Wesley Chapel called and stated the part was back ordered and they would call when it arrived. A few days later Jim Brown Chevrolet left a message that my part had been received and to call to schedule the servicing. The next morning Chevrolet of Wesley Chapel called that they received the part. I dropped the truck off on Monday afternoon and they provided me with a rental from Enterprise Rent-a-Car in Wesley Chapel. Late the next morning Chevrolet of Wesley Chapel called to inform me the truck was done.
I picked the truck up and there was no out of pocket expense to me and they had cleaned the vehicle as well. All expenses including the car rental were covered by the extended warranty or by Chevrolet of Wesley Chapel. Everyone we worked with at Chevrolet of Wesley Chapel was friendly and polite and made us feel as if it was their privilege to be able to provide the highest level of customer service that we could expect from a dealership. I want to note that I purchased the truck in Ohio and I had not had any dealings with either of these two dealerships prior to contacting them about my check engine light. Not only did I save $200.00 by working with Chevrolet of Wesley Chapel, but I know who I will do all of future dealings with when I am in Florida.