Took vehicle in for engine light on dash. 1st visit they replaced gas cap and diagnostic for $160.00. 2nd visit they replaced a valve for $284.00. Went to pickup car and it wouldn't start. Needed to move shifter into gear and back to park to start and it did start. Never had this problem before. Figured a 1 time incident and drove straight to gas station for gas. Next day went to storage unit and found 2 seat cover pieces in the back hatch area. Wife was startled when she reached down to adjust seat back because the seat handle felt different, our daughter had identical reaction few days later, this is for the passenger side front seat. I squeezed together the mounting bracket cover for this same front seat as it was apart. The night light switch was moved to the off position. I can provide pictures upon request as well as email communication. Called dealer made appt.to bring car back. Got there and wanted to deal with 1 person, Allen, my usual guy. Jay said he was on phone and he would handle it. again stated I wanted to deal with 1 person. Jay was agitated and pushy and took my paperwork and started entering my information. I began explaining things, Allen came into room 5-7 minutes later, Jay leaves to replace 2 pieces from seat, Allen becomes angry at what I say and says he needs to involve his boss. Allen did not hear what I told Jay before he came over. Ty Rosser comes in and I explain briefly to him, he shows me another vehicle to compare seat handles, he says that looks the same to me, I say this handle is tighter you can't see that? And this vehicle was not nearly as well kept as mine. Ty states 2 different technicians worked on my car and the only thing left undone was the 2 pieces in the back. I asked for a complete list of everything touched, altered, or worked on and signed off by him as completed. Dealer denies touching front seat handle and mounting bracket cover, night light switch, and suggests a $782.00 repair for starting issue that's never there prior. and fuel issue.
I really just want this documented to support any future claims. We won't return to this dealer because we don't trust them anymore. I explained to them they get our business because we want things done correctly, and they clearly did not disclose the items they adjusted or worked on or touched during the fix. I got a parts list from the parts dept. so I can replace the handle myself. This will cost us free oil changes and st inspections as that was part of buying a new car there.